-72
NPS
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Xlibris
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About Xlibris' Brand
Xlibris is one of the pioneers of the print-on-demand publishing services industry, and still leads the way today.
Brand at a Glance
69%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Xlibris NPS
Xlibris's Net Promoter Score (NPS) is a -72 with 11% Promoters, 6% Passives, and 83% Detractors. Net Promoter Score tracks whether Xlibris's customers would recommend using the product based on a scale of -100 to 100.
Xlibris Overall NPS
| 11% | Promoters |
|---|---|
| 6% | Passives |
| 83% | Detractors |
Xlibris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -80 | May 2023 | -80 |
Jul 2023 -83 | Jul 2023 | -83 |
Aug 2023 -85 | Aug 2023 | -85 |
Oct 2023 -63 | Oct 2023 | -63 |
Nov 2023 -72 | Nov 2023 | -72 |
Feb 2024 -59 | Feb 2024 | -59 |
May 2024 -62 | May 2024 | -62 |
Jun 2024 -64 | Jun 2024 | -64 |
Aug 2024 -67 | Aug 2024 | -67 |
Oct 2024 -69 | Oct 2024 | -69 |
Feb 2025 -72 | Feb 2025 | -72 |
Aug 2025 -72 | Aug 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xlibris NPS by Gender
Male customers rated Xlibris's NPS 37 points higher than Female customers.
Male
-50
Xlibris's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-87
Xlibris's NPS was rated -87 by Female customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Xlibris NPS by Ethnicity
Xlibris's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Xlibris NPS by Age
Xlibris's NPS was rated -75 points by customers ages 66+ on Comparably.
Xlibris NPS by Usage
Xlibris's NPS was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
Xlibris Customer Reviews
Out of the 3 Xlibris customer reviews 1 was positive and 2 were constructive. Xlibris customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Xlibris Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Xlibris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xlibris Customer Loyalty Score by Gender
Female customers rated Xlibris's Customer Loyalty score 34% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Xlibris.
Male
55%
Yes
Female
89%
Yes
Xlibris Customer Loyalty Score by Ethnicity
Xlibris's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xlibris.
64
out of 100
Caucasian
Xlibris Customer Loyalty Score by Age
Xlibris's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Xlibris.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Xlibris Customer Loyalty Score by Usage
Xlibris's Customer Loyalty score was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Xlibris Customer Loyalty Score by Industry
Xlibris's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.
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Xlibris Product Quality
1.9/5
Xlibris has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Xlibris Product Information
Xlibris’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Xlibris's product the highest.
- Website
- http://www.xlibris.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into Xlibris Product Quality
Xlibris's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Xlibris's products/services for 2 to 5 Years.
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Ranked Xlibris Product Quality the Highest
Ranked Xlibris Product Quality the Lowest
Xlibris Product Quality Score by Gender
Female customers rated Xlibris's Product Quality score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
Xlibris Product Quality Score by Ethnicity
Xlibris's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xlibris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Xlibris Product Quality Score by Age
Xlibris's Product Quality score was rated 1.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Xlibris.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.9 | 66+ | 1.9 |
Xlibris Product Quality Score by Usage
Xlibris's Product Quality score was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Xlibris Product Quality Score by Industry
Xlibris's Product Quality score was rated 3.5 stars by Arts and Entertainment industry customers.
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Xlibris Pricing
Xlibris ROI & Value For Money
1.7/5
Xlibris has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Xlibris Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Xlibris ROI
Xlibris's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Female customers.
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Ranked Xlibris ROI the Highest
Ranked Xlibris ROI the Lowest
Xlibris ROI Score by Gender
Male customers rated Xlibris's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Xlibris.
Male
1.6/5
Female
1.5/5
Xlibris ROI Score by Ethnicity
Xlibris's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Xlibris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Xlibris ROI Score by Age
Xlibris's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Xlibris.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Xlibris ROI Score by Usage
Xlibris's ROI score was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Xlibris ROI Score by Industry
Xlibris's ROI score was rated 3.3 stars by Arts and Entertainment industry customers.
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Xlibris Customer Satisfaction (CSAT)
Xlibris Customer Satisfaction (CSAT) Score
18 / 100
Xlibris has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xlibris Customer Satisfaction
Xlibris's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Xlibris's products/services for 2 to 5 Years.
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Ranked Xlibris Customer Satisfaction the Highest
Ranked Xlibris Customer Satisfaction the Lowest
Xlibris Customer Satisfaction Score by Gender
Male customers rated Xlibris's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Xlibris.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
13 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 75% |
Xlibris Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Xlibris' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Xlibris.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Xlibris Customer Satisfaction Score by Age
Xlibris's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Xlibris.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Xlibris Customer Satisfaction Score by Usage
Xlibris's Customer Satisfaction score was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Xlibris Customer Satisfaction Score by Industry
Xlibris's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Xlibris Customer Satisfaction Score by Industry",
"text": "Xlibris's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
"scoreLabel": 67
}
]
}Xlibris Customer Service
1.8/5
Xlibris has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Xlibris's Customer Service
Address
1663 Liberty Drive, Suite 200, Bloomington, IN
Website
http://www.xlibris.com
Phone Number
888-795-4274
Quick Insights into Xlibris Customer Service
Xlibris's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Xlibris' Customer Service score.
Ranked Xlibris Customer Service the Highest
Ranked Xlibris Customer Service the Lowest
Xlibris Customer Service Score by Gender
Male customers rated Xlibris's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Xlibris.
Male
1.6/5
Female
1.5/5
Xlibris Customer Service Score by Ethnicity
Xlibris's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Xlibris.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Xlibris Customer Service Score by Age
Xlibris's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Xlibris.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Xlibris Customer Service Score by Usage
Xlibris's Customer Service score was rated the highest by customers who have used Xlibris's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Xlibris Customer Service Score by Industry
Xlibris's Customer Service score was rated 3.3 stars by Arts and Entertainment industry customers.
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Xlibris as an Employer
3.9/5
Xlibris has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Xlibris scored a -72 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Xlibris would recommend the brand to a friend. ENPS measures how likely Xlibris employees would recommend working at Xlibris to a friend.
Net Promoter Score
-72
NPS Score
| 11% | Promoters |
|---|---|
| 6% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
