57
NPS
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Brand Page
Xola
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About Xola's Brand
Booking & Distribution for Experiences
Brand at a Glance
53%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
3/5
Customer Service
Xola NPS
Xola's Net Promoter Score (NPS) is a 57 with 69% Promoters, 19% Passives, and 12% Detractors. Net Promoter Score tracks whether Xola's customers would recommend using the product based on a scale of -100 to 100.
Xola Overall NPS
| 69% | Promoters |
|---|---|
| 19% | Passives |
| 12% | Detractors |
Xola NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Sep 2020 68 | Sep 2020 | 68 |
Dec 2021 60 | Dec 2021 | 60 |
Apr 2022 56 | Apr 2022 | 56 |
Jan 2023 58 | Jan 2023 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xola NPS by Usage
Xola's NPS was rated the highest by customers who have used Xola's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
Xola Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Xola users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xola Product Quality
4.3/5
Xola has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Xola Product Information
Xola serves markets in the United States, Canada, and United Kingdom. Xola supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Xola’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://xola.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
French
Spanish
Japanese
Product Type
Reservation & Online Booking Software
Tour Operator Software
Quick Insights into Xola Product Quality
Xola's Product Quality score was rated highest by customers who have used Xola's products/services for 2 to 5 Years, and rated lowest by customers who have used Xola's products/services for Less than 1 Year.
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Ranked Xola Product Quality the Highest
Ranked Xola Product Quality the Lowest
Xola Product Quality Score by Usage
Xola's Product Quality score was rated the highest by customers who have used Xola's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Xola Pricing
Xola ROI & Value For Money
4.2/5
Xola has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Xola Pricing Plans
Xola has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Xola?
Small Businesses
Medium Businesses
Large Enterprises
Xola Customer Satisfaction (CSAT)
Xola Customer Satisfaction (CSAT) Score
33 / 100
Xola has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xola Customer Service
3/5
Xola has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Xola's Customer Service
Address
840 Battery, San Francisco, CA
Website
http://xola.com
Xola as an Employer
4.6/5
Xola has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Xola scored a 57 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Xola would recommend the brand to a friend. ENPS measures how likely Xola employees would recommend working at Xola to a friend.
Net Promoter Score
57
NPS Score
| 69% | Promoters |
|---|---|
| 19% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
