-13
NPS
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Brand Page
Xsolla
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About Xsolla's Brand
Video game content sales and marketing solution
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Xsolla NPS
Xsolla's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Xsolla's customers would recommend using the product based on a scale of -100 to 100.
Xsolla Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Xsolla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 17 | Jan 2024 | 17 |
Mar 2024 -1 | Mar 2024 | -1 |
Jul 2024 -13 | Jul 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xsolla Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Xsolla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xsolla Product Quality
3.5/5
Xsolla has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Xsolla's overall Product Quality score rated by its users and customers.
Xsolla Product Information
Xsolla’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.xsolla.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Gaming
SaaS
Xsolla Pricing
Xsolla ROI & Value For Money
3.1/5
Xsolla has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Xsolla Customer Satisfaction (CSAT)
Xsolla Customer Satisfaction (CSAT) Score
83 / 100
Xsolla has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xsolla Customer Service
3/5
Xsolla has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Xsolla's Customer Service
Address
15301 Ventura Boulevard,, Building E, Suite 100, Sherman Oaks, CA
Website
http://www.xsolla.com
Phone Number
(310) 926-7891
Xsolla as an Employer
2.9/5
Xsolla has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Xsolla scored a -13 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Xsolla would recommend the brand to a friend. ENPS measures how likely Xsolla employees would recommend working at Xsolla to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
