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NPS
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Xtime
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About Xtime's Brand
Xtime is a provider of hosted customer relationship management (CRM) for automotive service departments in North America.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
Xtime NPS
Xtime's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Xtime's customers would recommend using the product based on a scale of -100 to 100.
Xtime Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Xtime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xtime NPS by Gender
Xtime's NPS was rated -34 by Male customers on Comparably.
Male
-34
Xtime's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Xtime's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Xtime Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Xtime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xtime Customer Loyalty Score by Gender
Xtime's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Xtime Product Quality
2.7/5
Xtime has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Xtime Product Information
Xtime serves markets in the United States. Xtime supports Web devices and offers products for small, medium, and large sized businesses.
Xtime’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.xtime.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Automotive Software
Quick Insights into Xtime Product Quality
Xtime's Product Quality score was rated highest by Male customers.
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Ranked Xtime Product Quality the Highest
Xtime Product Quality Score by Gender
Xtime's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Xtime.
Male
1.5/5
Female
N/A
Xtime Pricing
Xtime ROI & Value For Money
3/5
Xtime has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Xtime Pricing Plans
Xtime has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Xtime?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Xtime ROI
Xtime's ROI score was rated highest by Male customers.
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Ranked Xtime ROI the Highest
Xtime ROI Score by Gender
Xtime's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Xtime Customer Satisfaction (CSAT)
Xtime Customer Satisfaction (CSAT) Score
25 / 100
Xtime has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xtime Customer Satisfaction
Xtime's Customer Satisfaction score was rated highest by Male customers.
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Ranked Xtime Customer Satisfaction the Highest
Xtime Customer Satisfaction Score by Gender
Xtime's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Xtime.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Xtime Customer Service
3/5
Xtime has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Xtime's Customer Service
Address
1400 Bridge Parkway, Suite 204, Redwood City, CA
Website
http://www.xtime.com
Phone Number
650-508-4300
Quick Insights into Xtime Customer Service
Xtime's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Xtime's Customer Service score.
Ranked Xtime Customer Service the Highest
Xtime Customer Service Score by Gender
Xtime's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Xtime.
Male
2.6/5
Female
N/A
Xtime as an Employer
Consumer vs. Employees
Xtime scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Xtime would recommend the brand to a friend. ENPS measures how likely Xtime employees would recommend working at Xtime to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
