100
NPS
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Yageo
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About Yageo's Brand
Manufacturer of passive components for the electronics industry. The company manufactures resistors, capacitors and inductors, in commodity and specialty versions. The company operates on a global scale, with production and sales facilities in Asia, Europe and the Americas. The company also operates R&D facilities, enabling it to provide a value-added service in the field of cooperative design, with special focus on the communications, consumer-electronics and general-industry fields.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Yageo NPS
Yageo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Yageo's customers would recommend using the product based on a scale of -100 to 100.
Yageo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Yageo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yageo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yageo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yageo Product Quality
5/5
Yageo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yageo's overall Product Quality score rated by its users and customers.
Yageo Product Information
Yageo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.yageo.com
- Company Size
- 5,001-10,000 Employees
Yageo Pricing
Yageo ROI & Value For Money
5/5
Yageo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yageo's overall ROI score rated by its users and customers.
Yageo Customer Satisfaction (CSAT)
Yageo Customer Satisfaction (CSAT) Score
100 / 100
Yageo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yageo Customer Service
5/5
Yageo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yageo's overall Customer Service score rated by its users and customers.
About Yageo's Customer Service
Address
3F, 233-1, New Taipei, 231-45
Website
www.yageo.com
Yageo as an Employer
4.6/5
Yageo has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Yageo scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Yageo would recommend the brand to a friend. ENPS measures how likely Yageo employees would recommend working at Yageo to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
