80
NPS
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Yakult Honsha
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About Yakult Honsha's Brand
Manufacturer of food and beverage products. The company conducts food and beverages and pharmaceuticals businesses in Japan and internationally. The company offers food and beverages products such as fermented milk drinks, juices, yoghurt, noodles, etc. and pharmaceutical products such as Elplat, Levofolinate Yakult, Gemcitabine Yakult and Campto.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Yakult Honsha NPS
Yakult Honsha's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Yakult Honsha's customers would recommend using the product based on a scale of -100 to 100.
Yakult Honsha Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Yakult Honsha NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2023 80 | Oct 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yakult Honsha Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Yakult Honsha users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yakult Honsha Product Quality
3.9/5
Yakult Honsha has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Yakult Honsha's overall Product Quality score rated by its users and customers.
Yakult Honsha Product Information
Yakult Honsha’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.yakult.co.jp
- Company Size
- 10,000+ Employees
Yakult Honsha Pricing
Yakult Honsha ROI & Value For Money
3.8/5
Yakult Honsha has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Yakult Honsha Customer Satisfaction (CSAT)
Yakult Honsha Customer Satisfaction (CSAT) Score
75 / 100
Yakult Honsha has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yakult Honsha Customer Service
3.8/5
Yakult Honsha has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Yakult Honsha's Customer Service
Address
1-19 Higashi Shimbashi 1-chome, Tokyo, 105-0021
Website
www.yakult.co.jp
Phone Number
7
