17
NPS
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Yale New Haven Hospital
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About Yale New Haven Hospital's Brand
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
2.4/5
Pricing
3/5
Customer Service
Yale New Haven Hospital NPS
Yale New Haven Hospital's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Yale New Haven Hospital's customers would recommend using the product based on a scale of -100 to 100.
Yale New Haven Hospital Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Yale New Haven Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Oct 2024 -66 | Oct 2024 | -66 |
Jul 2025 -25 | Jul 2025 | -25 |
Aug 2025 0 | Aug 2025 | 0 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yale New Haven Hospital Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Yale New Haven Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yale New Haven Hospital Product Quality
3.1/5
Yale New Haven Hospital has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Yale New Haven Hospital Product Information
Yale New Haven Hospital’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ynhh.org
- Company Size
- 10,000+ Employees
Yale New Haven Hospital Pricing
Yale New Haven Hospital ROI & Value For Money
2.4/5
Yale New Haven Hospital has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Yale New Haven Hospital Customer Satisfaction (CSAT)
Yale New Haven Hospital Customer Satisfaction (CSAT) Score
50 / 100
Yale New Haven Hospital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yale New Haven Hospital Customer Service
3/5
Yale New Haven Hospital has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Yale New Haven Hospital's Customer Service
Address
New Haven, CT
Website
http://www.ynhh.org
Yale New Haven Hospital as an Employer
Consumer vs. Employees
Yale New Haven Hospital scored a 17 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Yale New Haven Hospital would recommend the brand to a friend. ENPS measures how likely Yale New Haven Hospital employees would recommend working at Yale New Haven Hospital to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
