72
NPS
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Yamaha Motor
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About Yamaha Motor's Brand
Manufacturer of motorcycles and various offroad vehicles.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Yamaha Motor NPS
Yamaha Motor's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Yamaha Motor's customers would recommend using the product based on a scale of -100 to 100.
Yamaha Motor Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Yamaha Motor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 60 | Jun 2023 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Apr 2024 71 | Apr 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yamaha Motor Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yamaha Motor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yamaha Motor Product Quality
5/5
Yamaha Motor has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yamaha Motor's overall Product Quality score rated by its users and customers.
Yamaha Motor Product Information
Yamaha Motor’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.yamaha-motor.co.jp
- Company Size
- 10,000+ Employees
Yamaha Motor Pricing
Yamaha Motor ROI & Value For Money
5/5
Yamaha Motor has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yamaha Motor's overall ROI score rated by its users and customers.
Yamaha Motor Customer Satisfaction (CSAT)
Yamaha Motor Customer Satisfaction (CSAT) Score
100 / 100
Yamaha Motor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yamaha Motor Customer Service
5/5
Yamaha Motor has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yamaha Motor's overall Customer Service score rated by its users and customers.
About Yamaha Motor's Customer Service
Address
2500, Shingai, Iwata, 438-8501
Website
www.yamaha-motor.co.jp
Phone Number
7
Consumer vs. Employees
Yamaha Motor scored a 72 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yamaha Motor would recommend the brand to a friend. ENPS measures how likely Yamaha Motor employees would recommend working at Yamaha Motor to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
