0
NPS
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Yamazaki Mazak Corporation
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About Yamazaki Mazak Corporation's Brand
Produces a range of advanced, automated machine tools used to manufacture many of today's complex and critical engineering components.
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Yamazaki Mazak Corporation NPS
Yamazaki Mazak Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Yamazaki Mazak Corporation's customers would recommend using the product based on a scale of -100 to 100.
Yamazaki Mazak Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Yamazaki Mazak Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Sep 2023 -66 | Sep 2023 | -66 |
Mar 2024 -25 | Mar 2024 | -25 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yamazaki Mazak Corporation NPS by Gender
Yamazaki Mazak Corporation's NPS was rated 0 by Male customers on Comparably.
Male
0
Yamazaki Mazak Corporation's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Yamazaki Mazak Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yamazaki Mazak Corporation NPS by Ethnicity
Yamazaki Mazak Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Yamazaki Mazak Corporation Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Yamazaki Mazak Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yamazaki Mazak Corporation Customer Loyalty Score by Gender
Yamazaki Mazak Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Yamazaki Mazak Corporation Customer Loyalty Score by Ethnicity
Yamazaki Mazak Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Yamazaki Mazak Corporation Product Quality
3.4/5
Yamazaki Mazak Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Yamazaki Mazak Corporation's overall Product Quality score rated by its users and customers.
Yamazaki Mazak Corporation Product Information
Yamazaki Mazak Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.mazak.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Yamazaki Mazak Corporation Product Quality
Yamazaki Mazak Corporation's Product Quality score was rated highest by Male customers.
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Ranked Yamazaki Mazak Corporation Product Quality the Highest
Yamazaki Mazak Corporation Product Quality Score by Gender
Yamazaki Mazak Corporation's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yamazaki Mazak Corporation.
Male
3.5/5
Female
N/A
Yamazaki Mazak Corporation Product Quality Score by Ethnicity
Yamazaki Mazak Corporation's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Yamazaki Mazak Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Yamazaki Mazak Corporation Pricing
Yamazaki Mazak Corporation ROI & Value For Money
3.4/5
Yamazaki Mazak Corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Yamazaki Mazak Corporation ROI
Yamazaki Mazak Corporation's ROI score was rated highest by Male customers.
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Ranked Yamazaki Mazak Corporation ROI the Highest
Yamazaki Mazak Corporation ROI Score by Gender
Yamazaki Mazak Corporation's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Yamazaki Mazak Corporation ROI Score by Ethnicity
Yamazaki Mazak Corporation's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Yamazaki Mazak Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Yamazaki Mazak Corporation Customer Satisfaction (CSAT)
Yamazaki Mazak Corporation Customer Satisfaction (CSAT) Score
40 / 100
Yamazaki Mazak Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yamazaki Mazak Corporation Customer Satisfaction
Yamazaki Mazak Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Yamazaki Mazak Corporation Customer Satisfaction the Highest
Yamazaki Mazak Corporation Customer Satisfaction Score by Gender
Yamazaki Mazak Corporation's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yamazaki Mazak Corporation.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 60% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Yamazaki Mazak Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yamazaki Mazak Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yamazaki Mazak Corporation.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Yamazaki Mazak Corporation Customer Service
3.7/5
Yamazaki Mazak Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Yamazaki Mazak Corporation's Customer Service
Address
8025 Production Dr, Florence, KY 41042-3092
Website
https://www.mazak.com/
Phone Number
8593421456
Quick Insights into Yamazaki Mazak Corporation Customer Service
Yamazaki Mazak Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked Yamazaki Mazak Corporation Customer Service the Highest
Yamazaki Mazak Corporation Customer Service Score by Gender
Yamazaki Mazak Corporation's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yamazaki Mazak Corporation.
Male
3.9/5
Female
N/A
Yamazaki Mazak Corporation Customer Service Score by Ethnicity
Yamazaki Mazak Corporation's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Yamazaki Mazak Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Yamazaki Mazak Corporation as an Employer
Consumer vs. Employees
Yamazaki Mazak Corporation scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Yamazaki Mazak Corporation would recommend the brand to a friend. ENPS measures how likely Yamazaki Mazak Corporation employees would recommend working at Yamazaki Mazak Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
