92
NPS
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Brand Page
Yapp
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About Yapp's Brand
Yapp enables users to create personalized mobile applications for their events, gatherings and groups.
Brand at a Glance
4.6/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Yapp NPS
Yapp's Net Promoter Score (NPS) is a 92 with 94% Promoters, 4% Passives, and 2% Detractors. Net Promoter Score tracks whether Yapp's customers would recommend using the product based on a scale of -100 to 100.
Yapp Overall NPS
| 94% | Promoters |
|---|---|
| 4% | Passives |
| 2% | Detractors |
Yapp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 91 | Aug 2020 | 91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yapp Product Quality
4.6/5
Yapp has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Yapp Product Information
Yapp serves markets in the United States, Australia, and Canada. Yapp supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Yapp’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.yapp.us/
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Languages Supported
English
Product Type
Application Development Software
Event Management Software
Conference Software
Yapp Pricing
Yapp ROI & Value For Money
4.3/5
Yapp has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Yapp Pricing Plans
Yapp has a pricing structure that accommodates medium and large businesses. Starting from $399/year, Yapp uses a subscription model and offers the following: Basic: $399 per year (1 app), Core: $499 per year (1 app), and Team: $599 per year (1 app).
Who Uses Yapp?
Medium Businesses
Large Enterprises
Yapp Customer Service
5/5
Yapp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Yapp's Customer Service
Address
366 Amsterdam Ave, #230, New York City, NY 10024
Website
https://www.yapp.us/
Consumer vs. Employees
Yapp scored a 92 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yapp would recommend the brand to a friend. ENPS measures how likely Yapp employees would recommend working at Yapp to a friend.
Net Promoter Score
92
NPS Score
| 94% | Promoters |
|---|---|
| 4% | Passive |
| 2% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
