-50
NPS
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YapStone
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About YapStone's Brand
YapStone is a web and mobile based payment application that allows users to transact rent and charitable donations.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
YapStone NPS
YapStone's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether YapStone's customers would recommend using the product based on a scale of -100 to 100.
YapStone Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
YapStone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -67 | May 2022 | -67 |
Sep 2022 -43 | Sep 2022 | -43 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YapStone NPS by Gender
YapStone's NPS was rated -50 by Male customers on Comparably.
Male
-50
YapStone's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
YapStone's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
YapStone NPS by Ethnicity
YapStone's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
YapStone Customer Reviews
Out of the 2 YapStone customer reviews 0 were positive and 2 were constructive. YapStone customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
YapStone Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of YapStone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YapStone Customer Loyalty Score by Gender
YapStone's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of YapStone.
Male
55%
Yes
Female
N/A
Yes
YapStone Customer Loyalty Score by Ethnicity
YapStone's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of YapStone.
33
out of 100
Caucasian
YapStone Product Quality
2.9/5
YapStone has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock YapStone's overall Product Quality score rated by its users and customers.
YapStone Product Information
YapStone’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.yapstone.com
- Company Size
- 201-500 Employees
Industry
SaaS
Quick Insights into YapStone Product Quality
YapStone's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked YapStone's Product Quality.
Ranked YapStone Product Quality the Highest
YapStone Product Quality Score by Gender
YapStone's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of YapStone.
Male
1.5/5
Female
N/A
YapStone Product Quality Score by Ethnicity
YapStone's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of YapStone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
YapStone Pricing
YapStone ROI & Value For Money
2.6/5
YapStone has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into YapStone ROI
YapStone's ROI score was rated highest by Caucasian customers.
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Ranked YapStone ROI the Highest
YapStone ROI Score by Gender
YapStone's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of YapStone.
Male
1.5/5
Female
N/A
YapStone ROI Score by Ethnicity
YapStone's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of YapStone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
YapStone Customer Satisfaction (CSAT)
YapStone Customer Satisfaction (CSAT) Score
33 / 100
YapStone has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into YapStone Customer Satisfaction
YapStone's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked YapStone's Customer Satisfaction.
Ranked YapStone Customer Satisfaction the Highest
YapStone Customer Satisfaction Score by Gender
YapStone's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of YapStone.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
YapStone Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
YapStone's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of YapStone.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
YapStone Customer Service
2.5/5
YapStone has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About YapStone's Customer Service
Address
2121 N California Blvd, Suite 400, Walnut Creek, CA 94596
Website
https://www.yapstone.com
Quick Insights into YapStone Customer Service
YapStone's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked YapStone's Customer Service score.
Ranked YapStone Customer Service the Highest
YapStone Customer Service Score by Gender
YapStone's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of YapStone.
Male
1.5/5
Female
N/A
YapStone Customer Service Score by Ethnicity
YapStone's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of YapStone.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YapStone as an Employer
2.5/5
YapStone has a 2.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
YapStone scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of YapStone would recommend the brand to a friend. ENPS measures how likely YapStone employees would recommend working at YapStone to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
