18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Yardi Systems
Marketing or Exec? Claim Your Free Account
About Yardi Systems' Brand
Yardi Systems is a software vendor for the real estate industry with end-to-end property and investment management software and services.
Brand at a Glance
70%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Yardi Systems NPS
Yardi Systems's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether Yardi Systems's customers would recommend using the product based on a scale of -100 to 100.
Yardi Systems Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
Yardi Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 24 | Aug 2023 | 24 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 23 | Jan 2024 | 23 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 24 | May 2024 | 24 |
Jun 2024 25 | Jun 2024 | 25 |
Nov 2024 23 | Nov 2024 | 23 |
Mar 2025 19 | Mar 2025 | 19 |
Apr 2025 16 | Apr 2025 | 16 |
Jun 2025 18 | Jun 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yardi Systems NPS by Gender
Female customers rated Yardi Systems's NPS 97 points higher than Male customers.
Male
-60
Yardi Systems's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
37
Yardi Systems's NPS was rated 37 by Female customers on Comparably.
55%
Promoters
27%
Passives
18%
Detractors
Yardi Systems NPS by Ethnicity
Yardi Systems's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
Other 0 | Other | 0 |
Yardi Systems NPS by Age
Yardi Systems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Yardi Systems NPS by Usage
Yardi Systems's NPS was rated the highest by customers who have used Yardi Systems's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years 49 | Over 10 Years | 49 |
Yardi Systems Customer Reviews
Out of the 4 Yardi Systems customer reviews 2 were positive and 2 were constructive. Yardi Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Yardi Systems Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Yardi Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yardi Systems Customer Loyalty Score by Gender
Female customers rated Yardi Systems's Customer Loyalty score 54% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Yardi Systems.
Male
46%
Yes
Female
100%
Yes
Yardi Systems Customer Loyalty Score by Ethnicity
Yardi Systems's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Yardi Systems.
66
out of 100
Caucasian
100
out of 100
Other
Yardi Systems Customer Loyalty Score by Age
Yardi Systems's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Yardi Systems.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
Yardi Systems Customer Loyalty Score by Usage
Yardi Systems's Customer Loyalty score was rated the highest by customers who have used Yardi Systems's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Yardi Systems Customer Loyalty Score by Industry
Yardi Systems's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Yardi Systems Product Quality
3.5/5
Yardi Systems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yardi Systems' overall Product Quality score rated by its users and customers.
Yardi Systems Product Information
Yardi Systems’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Yardi Systems's product the highest. Reviewers from the Accounting industry rated Yardi Systems the lowest at 2.3.
- Website
- http://www.yardi.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
SaaS
Quick Insights into Yardi Systems Product Quality
Yardi Systems's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Yardi Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Yardi Systems' Product Quality.
Ranked Yardi Systems Product Quality the Highest
Ranked Yardi Systems Product Quality the Lowest
Yardi Systems Product Quality Score by Gender
Female customers rated Yardi Systems's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yardi Systems.
Male
2.5/5
Female
3.3/5
Yardi Systems Product Quality Score by Ethnicity
Yardi Systems's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Yardi Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.5 | Other | 2.5 |
Yardi Systems Product Quality Score by Age
Yardi Systems's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Yardi Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 2.5 | 31-35 | 2.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.2 | 46-50 | 3.2 |
Yardi Systems Product Quality Score by Usage
Yardi Systems's Product Quality score was rated the highest by customers who have used Yardi Systems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Yardi Systems Product Quality Score by Industry
Yardi Systems's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Yardi Systems Pricing
Yardi Systems ROI & Value For Money
3.4/5
Yardi Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Yardi Systems' overall ROI score rated by its users and customers.
Yardi Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Accounting industry think that they had the lowest ROI from Yardi Systems.
Quick Insights into Yardi Systems ROI
Yardi Systems's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Yardi Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Yardi Systems' ROI score.
Ranked Yardi Systems ROI the Highest
Ranked Yardi Systems ROI the Lowest
Yardi Systems ROI Score by Gender
Female customers rated Yardi Systems's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Yardi Systems.
Male
2.3/5
Female
3.5/5
Yardi Systems ROI Score by Ethnicity
Yardi Systems's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Yardi Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2.6 | Other | 2.6 |
Yardi Systems ROI Score by Age
Yardi Systems's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Yardi Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
31-35 2.3 | 31-35 | 2.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 3.1 | 46-50 | 3.1 |
Yardi Systems ROI Score by Usage
Yardi Systems's ROI score was rated the highest by customers who have used Yardi Systems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Yardi Systems ROI Score by Industry
Yardi Systems's ROI score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Yardi Systems Customer Satisfaction (CSAT)
Yardi Systems Customer Satisfaction (CSAT) Score
58 / 100
Yardi Systems has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yardi Systems Customer Satisfaction
Yardi Systems's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Yardi Systems' Customer Satisfaction.
Ranked Yardi Systems Customer Satisfaction the Highest
Ranked Yardi Systems Customer Satisfaction the Lowest
Yardi Systems Customer Satisfaction Score by Gender
Female customers rated Yardi Systems's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yardi Systems.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
45 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Yardi Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Yardi Systems' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yardi Systems.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
CSAT according to Other
Yardi Systems' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Yardi Systems.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
Yardi Systems Customer Satisfaction Score by Age
Yardi Systems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Yardi Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 46-50 | 33% |
Yardi Systems Customer Satisfaction Score by Usage
Yardi Systems's Customer Satisfaction score was rated the highest by customers who have used Yardi Systems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Yardi Systems Customer Satisfaction Score by Industry
Yardi Systems's Customer Satisfaction score was rated 29 points by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Yardi Systems Customer Satisfaction Score by Industry",
"text": "Yardi Systems's Customer Satisfaction score was rated 29 points by Real Estate industry customers.",
"bars": [
{
"label": "Real Estate",
"groupId": 554,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Yardi Systems's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 29
}
]
}Yardi Systems Customer Service
3.5/5
Yardi Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yardi Systems' overall Customer Service score rated by its users and customers.
About Yardi Systems's Customer Service
Address
430 South Fairview Avenue, Santa Barbara, CA 93117
Website
http://www.yardi.com/
Phone Number
(800) 866-1144
Yardi Systems's Social Links
Quick Insights into Yardi Systems Customer Service
Yardi Systems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Yardi Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Yardi Systems' Customer Service score.
Ranked Yardi Systems Customer Service the Highest
Ranked Yardi Systems Customer Service the Lowest
Yardi Systems Customer Service Score by Gender
Female customers rated Yardi Systems's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yardi Systems.
Male
2.8/5
Female
3.2/5
Yardi Systems Customer Service Score by Ethnicity
Yardi Systems's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Yardi Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2.8 | Other | 2.8 |
Yardi Systems Customer Service Score by Age
Yardi Systems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Yardi Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 2.5 | 31-35 | 2.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.4 | 46-50 | 3.4 |
Yardi Systems Customer Service Score by Usage
Yardi Systems's Customer Service score was rated the highest by customers who have used Yardi Systems's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Yardi Systems Customer Service Score by Industry
Yardi Systems's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Yardi Systems as an Employer
4.6/5
Yardi Systems has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Yardi Systems scored a 18 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Yardi Systems would recommend the brand to a friend. ENPS measures how likely Yardi Systems employees would recommend working at Yardi Systems to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 62% | Promoters |
|---|---|
| 20% | Passive |
| 18% | Detractors |
