25
NPS
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Yaskawa America
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About Yaskawa America's Brand
We've been passionate about automation for nearly 100 years. With a rich history of automation solutions for our customers worldwide.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
5/5
Pricing
4.7/5
Customer Service
Yaskawa America NPS
Yaskawa America's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Yaskawa America's customers would recommend using the product based on a scale of -100 to 100.
Yaskawa America Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Yaskawa America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
Jul 2024 0 | Jul 2024 | 0 |
Jun 2025 25 | Jun 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yaskawa America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yaskawa America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yaskawa America Product Quality
4.1/5
Yaskawa America has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Yaskawa America's overall Product Quality score rated by its users and customers.
Yaskawa America Product Information
Yaskawa America’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.motoman.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Yaskawa America Pricing
Yaskawa America ROI & Value For Money
5/5
Yaskawa America has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Yaskawa America Customer Satisfaction (CSAT)
Yaskawa America Customer Satisfaction (CSAT) Score
100 / 100
Yaskawa America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yaskawa America Customer Service
4.7/5
Yaskawa America has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Yaskawa America's overall Customer Service score rated by its users and customers.
About Yaskawa America's Customer Service
Address
Miamisburg, OH
Website
http://www.motoman.com/
Phone Number
(937) 847-3366
Yaskawa America as an Employer
4.2/5
Yaskawa America has a 4.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Yaskawa America scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Yaskawa America would recommend the brand to a friend. ENPS measures how likely Yaskawa America employees would recommend working at Yaskawa America to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
