40
NPS
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Brand Page
Yatra.com
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About Yatra.com's Brand
Provider of online travel services. The company provides information, pricing, availability and booking facilities for domestic and international air travel, railway reservation, hotel bookings, holiday packages, buses and car rentals.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Yatra.com NPS
Yatra.com's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Yatra.com's customers would recommend using the product based on a scale of -100 to 100.
Yatra.com Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Yatra.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Jan 2023 40 | Jan 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yatra.com Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Yatra.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yatra.com Product Quality
3.9/5
Yatra.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Yatra.com Product Information
Yatra.com’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.yatra.com
- Company Size
- 1,001-5,000 Employees
Yatra.com Pricing
Yatra.com ROI & Value For Money
3.8/5
Yatra.com has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Yatra.com Customer Satisfaction (CSAT)
Yatra.com Customer Satisfaction (CSAT) Score
100 / 100
Yatra.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yatra.com Customer Service
3.9/5
Yatra.com has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Yatra.com's Customer Service
Address
6th Floor, Tower D, Gurgaon, 122001
Website
www.yatra.com
Phone Number
7
