0
NPS
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Yazaki Corporation
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About Yazaki Corporation's Brand
Inspiring vision built on strong tradition
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Yazaki Corporation NPS
Yazaki Corporation's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Yazaki Corporation's customers would recommend using the product based on a scale of -100 to 100.
Yazaki Corporation Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Yazaki Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 25 | Sep 2022 | 25 |
Dec 2022 30 | Dec 2022 | 30 |
Feb 2023 22 | Feb 2023 | 22 |
Apr 2023 13 | Apr 2023 | 13 |
Jun 2023 7 | Jun 2023 | 7 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -6 | Feb 2024 | -6 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 -5 | Aug 2024 | -5 |
Sep 2024 -1 | Sep 2024 | -1 |
Oct 2024 -1 | Oct 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yazaki Corporation NPS by Gender
Yazaki Corporation's NPS was rated -83 by Male customers on Comparably.
Male
-83
Yazaki Corporation's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
N/A
Yazaki Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yazaki Corporation Customer Reviews
Out of the 2 Yazaki Corporation customer reviews 2 were positive and 0 were constructive. Yazaki Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Yazaki Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Yazaki Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yazaki Corporation Customer Loyalty Score by Gender
Yazaki Corporation's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Yazaki Corporation Product Quality
3/5
Yazaki Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Yazaki Corporation Product Information
Yazaki Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.yazaki-na.com/en/
- Company Size
- 10,000+ Employees
Quick Insights into Yazaki Corporation Product Quality
Yazaki Corporation's Product Quality score was rated highest by Male customers.
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Ranked Yazaki Corporation Product Quality the Highest
Yazaki Corporation Product Quality Score by Gender
Yazaki Corporation's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Yazaki Corporation.
Male
2.8/5
Female
N/A
Yazaki Corporation Pricing
Yazaki Corporation ROI & Value For Money
3.1/5
Yazaki Corporation has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Yazaki Corporation ROI
Yazaki Corporation's ROI score was rated highest by Male customers.
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Ranked Yazaki Corporation ROI the Highest
Yazaki Corporation ROI Score by Gender
Yazaki Corporation's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Yazaki Corporation Customer Satisfaction (CSAT)
Yazaki Corporation Customer Satisfaction (CSAT) Score
44 / 100
Yazaki Corporation has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
13%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yazaki Corporation Customer Satisfaction
Yazaki Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Yazaki Corporation Customer Satisfaction the Highest
Yazaki Corporation Customer Satisfaction Score by Gender
Yazaki Corporation's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yazaki Corporation.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Yazaki Corporation Customer Service
3.2/5
Yazaki Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Yazaki Corporation's Customer Service
Address
Canton, MI
Website
http://www.yazaki-na.com/en/
Phone Number
(734) 983-1243
Quick Insights into Yazaki Corporation Customer Service
Yazaki Corporation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Yazaki Corporation's Customer Service score.
Ranked Yazaki Corporation Customer Service the Highest
Yazaki Corporation Customer Service Score by Gender
Yazaki Corporation's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Yazaki Corporation.
Male
2.9/5
Female
N/A
Yazaki Corporation as an Employer
3.5/5
Yazaki Corporation has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Yazaki Corporation scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Yazaki Corporation would recommend the brand to a friend. ENPS measures how likely Yazaki Corporation employees would recommend working at Yazaki Corporation to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
