57
NPS
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Brand Page
Year Up
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About Year Up's Brand
Year Up is an organisation that provides urban young adults with the skills, experience, and support to reach their potential.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Year Up CMO
Roberto Zeledon
Roberto Zeledon serves as the Chief Marketing Officer for Year Up. Roberto started at Year Up in April of 2016. Roberto is based in the Miami/Fort Lauderdale Area.
Year Up NPS
Year Up's Net Promoter Score (NPS) is a 57 with 63% Promoters, 31% Passives, and 6% Detractors. Net Promoter Score tracks whether Year Up's customers would recommend using the product based on a scale of -100 to 100.
Year Up Overall NPS
| 63% | Promoters |
|---|---|
| 31% | Passives |
| 6% | Detractors |
Year Up NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 66 | Jan 2021 | 66 |
May 2021 75 | May 2021 | 75 |
Sep 2021 49 | Sep 2021 | 49 |
Apr 2022 57 | Apr 2022 | 57 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 55 | Sep 2022 | 55 |
Nov 2022 45 | Nov 2022 | 45 |
Dec 2022 42 | Dec 2022 | 42 |
Mar 2023 45 | Mar 2023 | 45 |
Apr 2023 50 | Apr 2023 | 50 |
Aug 2023 54 | Aug 2023 | 54 |
Apr 2025 56 | Apr 2025 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Year Up Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Year Up users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Year Up Product Quality
4.1/5
Year Up has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Year Up Product Information
Year Up’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://yearup.org
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Year Up Pricing
Year Up ROI & Value For Money
3.9/5
Year Up has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Year Up Customer Satisfaction (CSAT)
Year Up Customer Satisfaction (CSAT) Score
88 / 100
Year Up has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Year Up Customer Service
3.9/5
Year Up has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Year Up's Customer Service
Address
45 Milk St, 9th Floor, Boston, MA 02110
Website
http://yearup.org
Phone Number
2132382865
Year Up as an Employer
4.3/5
Year Up has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Year Up scored a 57 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Year Up would recommend the brand to a friend. ENPS measures how likely Year Up employees would recommend working at Year Up to a friend.
Net Promoter Score
57
NPS Score
| 63% | Promoters |
|---|---|
| 31% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
