57
NPS
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YES Bank
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About YES Bank's Brand
Provider of banking and financial services. The company offers working capital finance, specialized corporate finance, trade finance, cash management, vendor and channel finance, treasury risk management, debt capital market offering and liquidity management services.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
YES Bank NPS
YES Bank's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether YES Bank's customers would recommend using the product based on a scale of -100 to 100.
YES Bank Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
YES Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
May 2023 50 | May 2023 | 50 |
Dec 2023 60 | Dec 2023 | 60 |
Apr 2025 67 | Apr 2025 | 67 |
Jan 2026 57 | Jan 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YES Bank Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of YES Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YES Bank Product Quality
4.4/5
YES Bank has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock YES Bank's overall Product Quality score rated by its users and customers.
YES Bank Product Information
YES Bank’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- www.yesbank.in
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
YES Bank Pricing
YES Bank ROI & Value For Money
4.1/5
YES Bank has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock YES Bank's overall ROI score rated by its users and customers.
YES Bank Customer Satisfaction (CSAT)
YES Bank Customer Satisfaction (CSAT) Score
100 / 100
YES Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YES Bank Customer Service
4.3/5
YES Bank has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock YES Bank's overall Customer Service score rated by its users and customers.
About YES Bank's Customer Service
Address
Nehru Centre, 9th floor, Mumbai, 400018
Website
www.yesbank.in
Phone Number
7
YES Bank as an Employer
Consumer vs. Employees
YES Bank scored a 57 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of YES Bank would recommend the brand to a friend. ENPS measures how likely YES Bank employees would recommend working at YES Bank to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
