80
NPS
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YETI Coolers
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About YETI Coolers' Brand
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
YETI Coolers NPS
YETI Coolers's Net Promoter Score (NPS) is a 80 with 90% Promoters, 0% Passives, and 10% Detractors. Net Promoter Score tracks whether YETI Coolers's customers would recommend using the product based on a scale of -100 to 100.
YETI Coolers Overall NPS
| 90% | Promoters |
|---|---|
| 0% | Passives |
| 10% | Detractors |
YETI Coolers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Aug 2022 60 | Aug 2022 | 60 |
Jun 2023 67 | Jun 2023 | 67 |
Dec 2023 77 | Dec 2023 | 77 |
Aug 2024 80 | Aug 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YETI Coolers NPS by Gender
YETI Coolers's NPS was rated 66 by Male customers on Comparably.
Male
66
YETI Coolers's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
YETI Coolers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
YETI Coolers NPS by Ethnicity
YETI Coolers's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
YETI Coolers Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of YETI Coolers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YETI Coolers Customer Loyalty Score by Gender
YETI Coolers's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
YETI Coolers Customer Loyalty Score by Ethnicity
YETI Coolers's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of YETI Coolers.
100
out of 100
Caucasian
YETI Coolers Product Quality
4.3/5
YETI Coolers has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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YETI Coolers Product Information
YETI Coolers’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://yeti.com
Quick Insights into YETI Coolers Product Quality
YETI Coolers's Product Quality score was rated highest by Male customers.
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Ranked YETI Coolers Product Quality the Highest
YETI Coolers Product Quality Score by Gender
YETI Coolers's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of YETI Coolers.
Male
4.4/5
Female
N/A
YETI Coolers Product Quality Score by Ethnicity
YETI Coolers's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of YETI Coolers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
YETI Coolers Pricing
YETI Coolers ROI & Value For Money
3.6/5
YETI Coolers has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into YETI Coolers ROI
YETI Coolers's ROI score was rated highest by Male customers.
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Ranked YETI Coolers ROI the Highest
YETI Coolers ROI Score by Gender
YETI Coolers's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of YETI Coolers.
Male
3.3/5
Female
N/A
YETI Coolers ROI Score by Ethnicity
YETI Coolers's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of YETI Coolers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
YETI Coolers Customer Satisfaction (CSAT)
YETI Coolers Customer Satisfaction (CSAT) Score
100 / 100
YETI Coolers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YETI Coolers Customer Service
3.6/5
YETI Coolers has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About YETI Coolers's Customer Service
Website
http://yeti.com
Quick Insights into YETI Coolers Customer Service
YETI Coolers's Customer Service score was rated highest by Male customers.
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Ranked YETI Coolers Customer Service the Highest
YETI Coolers Customer Service Score by Gender
YETI Coolers's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of YETI Coolers.
Male
3.1/5
Female
N/A
YETI Coolers Customer Service Score by Ethnicity
YETI Coolers's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of YETI Coolers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
YETI Coolers as an Employer
Consumer vs. Employees
YETI Coolers scored a 80 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of YETI Coolers would recommend the brand to a friend. ENPS measures how likely YETI Coolers employees would recommend working at YETI Coolers to a friend.
Net Promoter Score
80
NPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
