15
NPS
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Yonex
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About Yonex's Brand
Brand at a Glance
82%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Yonex NPS
Yonex's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether Yonex's customers would recommend using the product based on a scale of -100 to 100.
Yonex Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
Yonex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 33 | Apr 2022 | 33 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 25 | Dec 2022 | 25 |
Feb 2023 20 | Feb 2023 | 20 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 19 | Jun 2024 | 19 |
Oct 2024 23 | Oct 2024 | 23 |
May 2025 16 | May 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yonex NPS by Gender
Yonex's NPS was rated 28 by Male customers on Comparably.
Male
28
Yonex's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
N/A
Yonex's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Yonex NPS by Age
Yonex's NPS was rated 28 points by customers ages 18-25 on Comparably.
Yonex NPS by Usage
Yonex's NPS was rated 34 points by customers who have used Yonex's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Yonex Customer Reviews
Out of the 2 Yonex customer reviews 1 was positive and 1 was constructive. Yonex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Yonex Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Yonex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Yonex Customer Loyalty Score by Gender
Yonex's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Yonex.
Male
87%
Yes
Female
N/A
Yes
Yonex Customer Loyalty Score by Age
Yonex's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Yonex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
Yonex Customer Loyalty Score by Usage
Yonex's Customer Loyalty score was rated 70% by customers who have used Yonex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Yonex Product Quality
4.2/5
Yonex has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Yonex Product Information
Yonex’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.yonex.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Yonex Product Quality
Yonex's Product Quality score was rated highest by customers ages 18-25.
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Ranked Yonex Product Quality the Highest
Yonex Product Quality Score by Gender
Yonex's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Yonex Product Quality Score by Age
Yonex's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Yonex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
Yonex Product Quality Score by Usage
Yonex's Product Quality score was rated 4.6 stars by customers who have used Yonex's products/services for 2 to 5 Years.
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Yonex Pricing
Yonex ROI & Value For Money
3.8/5
Yonex has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Yonex ROI
Yonex's ROI score was rated highest by customers who have used Yonex's products/services for 2 to 5 Years.
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Ranked Yonex ROI the Highest
Yonex ROI Score by Gender
Yonex's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Yonex.
Male
4.2/5
Female
N/A
Yonex ROI Score by Age
Yonex's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Yonex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Yonex ROI Score by Usage
Yonex's ROI score was rated 4.3 stars by customers who have used Yonex's products/services for 2 to 5 Years.
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Yonex Customer Satisfaction (CSAT)
Yonex Customer Satisfaction (CSAT) Score
87 / 100
Yonex has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Yonex Customer Satisfaction
Yonex's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Yonex Customer Satisfaction the Highest
Yonex Customer Satisfaction Score by Gender
Yonex's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Yonex.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Yonex Customer Satisfaction Score by Age
Yonex's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Yonex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
Yonex Customer Service
3.8/5
Yonex has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Yonex's Customer Service
Address
Japan
Website
http://www.yonex.com
Quick Insights into Yonex Customer Service
Yonex's Customer Service score was rated highest by customers ages 18-25.
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Ranked Yonex Customer Service the Highest
Yonex Customer Service Score by Gender
Yonex's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Yonex Customer Service Score by Age
Yonex's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Yonex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Yonex Customer Service Score by Usage
Yonex's Customer Service score was rated 4 stars by customers who have used Yonex's products/services for 2 to 5 Years.
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Consumer vs. Employees
Yonex scored a 15 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yonex would recommend the brand to a friend. ENPS measures how likely Yonex employees would recommend working at Yonex to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
