45
NPS
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Yooz Inc
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About Yooz Inc's Brand
Yooz brings intelligence to AP automation. Cloud-based, end-to-end solution, Yooz empowers SMEs to streamline their financial workflow.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Yooz Inc NPS
Yooz Inc's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether Yooz Inc's customers would recommend using the product based on a scale of -100 to 100.
Yooz Inc Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
Yooz Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
Jan 2023 44 | Jan 2023 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yooz Inc NPS by Usage
Yooz Inc's NPS was rated the highest by customers who have used Yooz Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
Yooz Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yooz Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yooz Inc Product Quality
4/5
Yooz Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Yooz Inc Product Information
Yooz Inc serves markets in the United States, Europe, Middle-East and Africa, Canada, and United Kingdom. Yooz Inc supports Web devices and offers products for small, medium, and large sized businesses.
Yooz Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.justyoozit.com
- Company Size
- 11-50 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Accounting Software
Accounts Payable Software
Yooz Inc Pricing
Yooz Inc ROI & Value For Money
4/5
Yooz Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Yooz Inc's overall ROI score rated by its users and customers.
Yooz Inc Pricing Plans
Yooz Inc has a pricing structure that accommodates small, medium, and large businesses. Starting from £129/month, Yooz Inc uses a subscription model and offers the following: Tiered Pricing - Based on volume of documents processed/month. Unlimited users. Scales as you grow., Automatic Platform Updates - You benefit from the latest technology innovations., and 24/7 availability - Access your accounts payable software anytime from anywhere on mobile app..
Who Uses Yooz Inc?
Small Businesses
Medium Businesses
Large Enterprises
Yooz Inc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yooz Inc Customer Service
3.5/5
Yooz Inc has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Yooz Inc's Customer Service
Address
Dallas, TX
Website
http://www.justyoozit.com
Phone Number
832-384-9669
Yooz Inc as an Employer
2.2/5
Yooz Inc has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Yooz Inc scored a 45 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Yooz Inc would recommend the brand to a friend. ENPS measures how likely Yooz Inc employees would recommend working at Yooz Inc to a friend.
Net Promoter Score
45
NPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
