-100
NPS
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York Telecom
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About York Telecom's Brand
York Telecom (d/b/a Yorktel) is a Next-Gen Global Systems Integrator bringing together AV, IT, and Voice, serving enterprise and top government agencies. A trusted guide for hybrid workplace transformation through Collaboration, AV Integration, Security, Virtual Events, and IT-as-a-Service offerings. Yorktel designs, integrates, manages, and monitors technology estates to align with business objectives.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
York Telecom NPS
York Telecom's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether York Telecom's customers would recommend using the product based on a scale of -100 to 100.
York Telecom Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
York Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
York Telecom Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of York Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
York Telecom Product Quality
1.5/5
York Telecom has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock York Telecom's overall Product Quality score rated by its users and customers.
York Telecom Product Information
York Telecom’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.yorktel.com
- Company Size
- 201-500 Employees
Industry
Telecommunications
York Telecom Pricing
York Telecom ROI & Value For Money
1.5/5
York Telecom has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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York Telecom Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
York Telecom Customer Service
1.5/5
York Telecom has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About York Telecom's Customer Service
Address
1350 Campus Pkwy, Farmingdale, NJ 07753
Website
http://www.yorktel.com
Phone Number
7324136000
York Telecom's Social Links
York Telecom as an Employer
4.1/5
York Telecom has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
York Telecom scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of York Telecom would recommend the brand to a friend. ENPS measures how likely York Telecom employees would recommend working at York Telecom to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
