-100
NPS
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Brand Page
YouMail
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About YouMail's Brand
YouMail, Inc. is the leading provider of intelligent, cloud-based telecommunication services aimed to help people communicate better.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
YouMail NPS
YouMail's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether YouMail's customers would recommend using the product based on a scale of -100 to 100.
YouMail Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
YouMail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YouMail Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of YouMail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YouMail Product Quality
4/5
YouMail has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock YouMail's overall Product Quality score rated by its users and customers.
YouMail Product Information
YouMail’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.youmail.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
YouMail Pricing
YouMail ROI & Value For Money
2/5
YouMail has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock YouMail's overall ROI score rated by its users and customers.
YouMail Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YouMail Customer Service
1.5/5
YouMail has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YouMail's overall Customer Service score rated by its users and customers.
About YouMail's Customer Service
Address
2102 Business Center Drive, Irvine, CA
Website
http://www.youmail.com
Phone Number
800-374-0013
