-20
NPS
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Youngevity International
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About Youngevity International's Brand
Youngevity International, Inc. is a fast-growing, innovative, multi-dimensional consumer products company.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Youngevity International NPS
Youngevity International's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Youngevity International's customers would recommend using the product based on a scale of -100 to 100.
Youngevity International Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Youngevity International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -50 | Nov 2023 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Youngevity International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Youngevity International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Youngevity International Product Quality
3.5/5
Youngevity International has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Youngevity International's overall Product Quality score rated by its users and customers.
Youngevity International Product Information
Youngevity International’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://ygyi.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Youngevity International Pricing
Youngevity International ROI & Value For Money
3/5
Youngevity International has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Youngevity International Customer Satisfaction (CSAT)
Youngevity International Customer Satisfaction (CSAT) Score
75 / 100
Youngevity International has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Youngevity International Customer Service
3.4/5
Youngevity International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Youngevity International's Customer Service
Address
2400 Boswell Road, Chula Vista, CA
Website
http://ygyi.com/
Phone Number
+61 6199343980
Youngevity International as an Employer
3.9/5
Youngevity International has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Youngevity International scored a -20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Youngevity International would recommend the brand to a friend. ENPS measures how likely Youngevity International employees would recommend working at Youngevity International to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
