10
NPS
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YourMembership
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About YourMembership's Brand
"YourMembership provides an online member community and learning management software for associations, non-profits and member-based organizations."
Brand at a Glance
3.7/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
YourMembership NPS
YourMembership's Net Promoter Score (NPS) is a 10 with 44% Promoters, 22% Passives, and 34% Detractors. Net Promoter Score tracks whether YourMembership's customers would recommend using the product based on a scale of -100 to 100.
YourMembership Overall NPS
| 44% | Promoters |
|---|---|
| 22% | Passives |
| 34% | Detractors |
YourMembership NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 10 | Aug 2020 | 10 |
May 2023 8 | May 2023 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YourMembership NPS by Usage
YourMembership's NPS was rated the highest by customers who have used YourMembership's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
YourMembership Product Quality
3.7/5
YourMembership has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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YourMembership Product Information
YourMembership serves markets in the United States, Australia, Canada, and United Kingdom. YourMembership offers products for small, medium, and large sized businesses.
YourMembership’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated YourMembership's product the highest. Reviewers from the Government & Legal industry rated YourMembership the lowest at 2.8.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Association Management Software
Membership Management Software
Quick Insights into YourMembership Product Quality
YourMembership's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Government & Legal industry.
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Ranked YourMembership Product Quality the Highest
Ranked YourMembership Product Quality the Lowest
YourMembership Product Quality Score by Usage
YourMembership's Product Quality score was rated the highest by customers who have used YourMembership's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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YourMembership Product Quality Score by Industry
YourMembership's Product Quality score was rated the highest by Education industry customers, and the lowest by Government & Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
YourMembership Pricing
YourMembership ROI & Value For Money
4.1/5
YourMembership has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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YourMembership Pricing Plans
YourMembership has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Civic and Social Organization industry think that they had the lowest ROI from YourMembership.
Who Uses YourMembership?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into YourMembership ROI
YourMembership's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked YourMembership ROI the Highest
Ranked YourMembership ROI the Lowest
YourMembership ROI Score by Industry
YourMembership's ROI score was rated the highest by Education industry customers, and the lowest by Civic and Social Organization industry customers.
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YourMembership Customer Satisfaction (CSAT)
YourMembership Customer Satisfaction (CSAT) Score
100 / 100
YourMembership has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YourMembership Customer Service
3.7/5
YourMembership has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About YourMembership's Customer Service
Address
Saint Petersburg, FL
Website
http://www.yourmembership.com/
YourMembership as an Employer
2.5/5
YourMembership has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
YourMembership scored a 10 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of YourMembership would recommend the brand to a friend. ENPS measures how likely YourMembership employees would recommend working at YourMembership to a friend.
Net Promoter Score
10
NPS Score
| 44% | Promoters |
|---|---|
| 22% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
