50
NPS
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Brand Page
Yseop
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About Yseop's Brand
Yseop is an international AI software company and one of the early pioneers of natural language generation technology.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Yseop NPS
Yseop's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Yseop's customers would recommend using the product based on a scale of -100 to 100.
Yseop Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Yseop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yseop Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Yseop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yseop Product Quality
4.5/5
Yseop has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yseop's overall Product Quality score rated by its users and customers.
Yseop Product Information
Yseop’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://yseop.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
FinTech
Yseop Pricing
Yseop ROI & Value For Money
4.2/5
Yseop has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Yseop Customer Satisfaction (CSAT)
Yseop Customer Satisfaction (CSAT) Score
100 / 100
Yseop has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yseop Customer Service
4.2/5
Yseop has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Yseop's Customer Service
Address
16 Quai de la Mégisserie, 75001 France
Website
https://yseop.com
Phone Number
+441865338077
Yseop's Social Links
Yseop as an Employer
3.9/5
Yseop has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Yseop scored a 50 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Yseop would recommend the brand to a friend. ENPS measures how likely Yseop employees would recommend working at Yseop to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 68% | Promoters |
|---|---|
| 27% | Passive |
| 5% | Detractors |
