-2
NPS
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Ytel
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About Ytel's Brand
Ytel specializes in cloud-based B2B communications solutions, powering modern communications through voice, text, email and direct mail.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Ytel NPS
Ytel's Net Promoter Score (NPS) is a -2 with 42% Promoters, 14% Passives, and 44% Detractors. Net Promoter Score tracks whether Ytel's customers would recommend using the product based on a scale of -100 to 100.
Ytel Overall NPS
| 42% | Promoters |
|---|---|
| 14% | Passives |
| 44% | Detractors |
Ytel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 2 | Aug 2021 | 2 |
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 2 | May 2022 | 2 |
Aug 2022 -1 | Aug 2022 | -1 |
Oct 2022 -3 | Oct 2022 | -3 |
Feb 2023 -6 | Feb 2023 | -6 |
Aug 2023 -2 | Aug 2023 | -2 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 -3 | Dec 2023 | -3 |
Mar 2024 -5 | Mar 2024 | -5 |
Dec 2024 -4 | Dec 2024 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ytel NPS by Usage
Ytel's NPS was rated -25 points by customers who have used Ytel's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Ytel Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ytel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ytel Product Quality
3.3/5
Ytel has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ytel's overall Product Quality score rated by its users and customers.
Ytel Product Information
Ytel serves markets in the United States and Canada. Ytel supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Ytel’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.ytel.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Ytel Pricing
Ytel ROI & Value For Money
3.4/5
Ytel has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ytel's overall ROI score rated by its users and customers.
Ytel Pricing Plans
Ytel has a pricing structure that accommodates small, medium, and large businesses. Starting from $100, Ytel uses a subscription model. For the users that are not ready to commit yet, Ytel also offers a free trial.
Who Uses Ytel?
Small Businesses
Medium Businesses
Large Enterprises
Ytel Customer Satisfaction (CSAT)
Ytel Customer Satisfaction (CSAT) Score
56 / 100
Ytel has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
45%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ytel Customer Service
3.4/5
Ytel has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ytel's overall Customer Service score rated by its users and customers.
About Ytel's Customer Service
Address
27422 Portola Parkway,, Foothill Ranch, CA 92610
Website
http://www.ytel.com
Phone Number
800-382-4913
Ytel's Social Links
Ytel as an Employer
4.7/5
Ytel has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ytel scored a -2 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Ytel would recommend the brand to a friend. ENPS measures how likely Ytel employees would recommend working at Ytel to a friend.
Net Promoter Score
-2
NPS Score
| 42% | Promoters |
|---|---|
| 14% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
