-34
NPS
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Brand Page
YTM
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About YTM's Brand
YTM offers an online video marketing platform that helps brands enhance their audience engagement on YouTube.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
YTM NPS
YTM's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether YTM's customers would recommend using the product based on a scale of -100 to 100.
YTM Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
YTM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YTM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of YTM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YTM Product Quality
3.2/5
YTM has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock YTM's overall Product Quality score rated by its users and customers.
YTM Product Information
YTM’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://weareytm.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Media
Sports & Entertainment
YTM Pricing
YTM ROI & Value For Money
3/5
YTM has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock YTM's overall ROI score rated by its users and customers.
YTM Customer Satisfaction (CSAT)
YTM Customer Satisfaction (CSAT) Score
100 / 100
YTM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YTM Customer Service
1.5/5
YTM has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YTM's overall Customer Service score rated by its users and customers.
About YTM's Customer Service
Address
888 S Figueroa, Ste 480, Los Angeles, CA
Website
http://weareytm.com
Phone Number
(866) 611-0694
YTM as an Employer
Consumer vs. Employees
YTM scored a -34 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of YTM would recommend the brand to a friend. ENPS measures how likely YTM employees would recommend working at YTM to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
