39
NPS
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Brand Page
Zaius
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About Zaius' Brand
Maximize Customer LIfetime Value
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Zaius NPS
Zaius's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Zaius's customers would recommend using the product based on a scale of -100 to 100.
Zaius Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Zaius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Nov 2021 46 | Nov 2021 | 46 |
Sep 2024 39 | Sep 2024 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zaius NPS by Usage
Zaius's NPS was rated 80 points by customers who have used Zaius's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
Zaius Product Quality
4.1/5
Zaius has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zaius' overall Product Quality score rated by its users and customers.
Zaius Product Information
Zaius serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Zaius supports Web devices and offers products for small, medium, and large sized businesses.
Zaius’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.zaius.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Consumer Services
Enterprise
Media
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
CRM Software
Email Marketing Software
Marketing Automation Software
Online Marketing Software
Campaign Management Software
Zaius Pricing
Zaius ROI & Value For Money
3.8/5
Zaius has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zaius' overall ROI score rated by its users and customers.
Zaius Pricing Plans
Zaius has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Zaius?
Small Businesses
Medium Businesses
Large Enterprises
Zaius Customer Service
5/5
Zaius has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zaius' overall Customer Service score rated by its users and customers.
About Zaius's Customer Service
Address
123 North Washington 5th Floor, Boston, MA 02114
Website
https://www.zaius.com
Phone Number
(877)343-0245
Zaius as an Employer
4.4/5
Zaius has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Zaius scored a 39 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Zaius would recommend the brand to a friend. ENPS measures how likely Zaius employees would recommend working at Zaius to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
