20
NPS
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Brand Page
ZAP
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About ZAP's Brand
Zap! is a digital taxi-top advertising channel which plays ads in a geo-targeted and daily-parted manner.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
ZAP NPS
ZAP's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ZAP's customers would recommend using the product based on a scale of -100 to 100.
ZAP Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ZAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2024 0 | May 2024 | 0 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZAP Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ZAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZAP Product Quality
3.7/5
ZAP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ZAP's overall Product Quality score rated by its users and customers.
ZAP Product Information
ZAP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.zapbi.com/
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
ZAP Pricing
ZAP ROI & Value For Money
3.6/5
ZAP has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ZAP Customer Satisfaction (CSAT)
ZAP Customer Satisfaction (CSAT) Score
67 / 100
ZAP has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZAP Customer Service
3.7/5
ZAP has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ZAP's Customer Service
Address
Bilkent Cyberpark Vak?f Binas?, No: B06 Çankaya, London United Kingdom
Website
https://www.zapbi.com/
Phone Number
(312) 266-4048
ZAP as an Employer
2.6/5
ZAP has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ZAP scored a 20 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of ZAP would recommend the brand to a friend. ENPS measures how likely ZAP employees would recommend working at ZAP to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
