18
NPS
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Zara 4
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About Zara 4 Brand
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Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Zara 4 NPS
Zara 4's Net Promoter Score (NPS) is a 18 with 49% Promoters, 20% Passives, and 31% Detractors. Net Promoter Score tracks whether Zara 4's customers would recommend using the product based on a scale of -100 to 100.
Zara 4 Overall NPS
| 49% | Promoters |
|---|---|
| 20% | Passives |
| 31% | Detractors |
Zara 4 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 20 | Mar 2025 | 20 |
Jun 2025 19 | Jun 2025 | 19 |
Jul 2025 17 | Jul 2025 | 17 |
Aug 2025 17 | Aug 2025 | 17 |
Sep 2025 19 | Sep 2025 | 19 |
Oct 2025 17 | Oct 2025 | 17 |
Nov 2025 17 | Nov 2025 | 17 |
Jan 2026 17 | Jan 2026 | 17 |
Feb 2026 17 | Feb 2026 | 17 |
Mar 2026 17 | Mar 2026 | 17 |
Apr 2026 17 | Apr 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zara 4 NPS by Gender
Female customers rated Zara 4's NPS 97 points higher than Male customers.
Male
-63
Zara 4's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
34
Zara 4's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Zara 4 NPS by Ethnicity
Zara 4's NPS was rated -13 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -13 | Asian or Pacific Islander | -13 |
Zara 4 NPS by Age
Zara 4's NPS was rated 0 points by customers ages 18-25 on Comparably.
Zara 4 NPS by Usage
Zara 4's NPS was rated the highest by customers who have used Zara 4's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Zara 4 Customer Reviews
Out of the 7 Zara 4 customer reviews 6 were positive and 1 was constructive. Zara 4 customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Zara 4 Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Zara 4 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zara 4 Customer Loyalty Score by Gender
Female customers rated Zara 4's Customer Loyalty score 7% higher than Male customers.
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Male
78%
Yes
Female
85%
Yes
Zara 4 Customer Loyalty Score by Ethnicity
Zara 4's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zara 4.
78
out of 100
Asian or Pacific Islander
Zara 4 Customer Loyalty Score by Age
Zara 4's Customer Loyalty score was rated 79% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zara 4.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
Zara 4 Customer Loyalty Score by Usage
Zara 4's Customer Loyalty score was rated the highest by customers who have used Zara 4's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zara 4 Product Quality
3.7/5
Zara 4 has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Zara 4 Product Information
Zara 4’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://zara4.com
Quick Insights into Zara 4 Product Quality
Zara 4's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Zara 4 Product Quality the Highest
Ranked Zara 4 Product Quality the Lowest
Zara 4 Product Quality Score by Gender
Female customers rated Zara 4's Product Quality score 0.7 stars higher than Male customers.
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Male
3.4/5
Female
4.1/5
Zara 4 Product Quality Score by Ethnicity
Zara 4's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zara 4.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Zara 4 Product Quality Score by Age
Zara 4's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zara 4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Zara 4 Product Quality Score by Usage
Zara 4's Product Quality score was rated the highest by customers who have used Zara 4's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Zara 4 Pricing
Zara 4 ROI & Value For Money
3.5/5
Zara 4 has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Zara 4 ROI
Zara 4's ROI score was rated highest by customers who have used Zara 4's products/services for Less than 1 Year, and rated lowest by customers who have used Zara 4's products/services for 5 to 10 Years.
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Ranked Zara 4 ROI the Highest
Ranked Zara 4 ROI the Lowest
Zara 4 ROI Score by Gender
Male customers rated Zara 4's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zara 4.
Male
3.9/5
Female
3.8/5
Zara 4 ROI Score by Ethnicity
Zara 4's ROI score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zara 4.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Zara 4 ROI Score by Age
Zara 4's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zara 4.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Zara 4 ROI Score by Usage
Zara 4's ROI score was rated the highest by customers who have used Zara 4's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Zara 4 Customer Satisfaction (CSAT)
Zara 4 Customer Satisfaction (CSAT) Score
70 / 100
Zara 4 has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zara 4 Customer Satisfaction
Zara 4's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Zara 4 Customer Satisfaction the Highest
Ranked Zara 4 Customer Satisfaction the Lowest
Zara 4 Customer Satisfaction Score by Gender
Female customers rated Zara 4's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zara 4.
58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 28% | |
Very Dissatisfied | 0% |
82 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Zara 4 Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Zara 4 Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zara 4.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Zara 4 Customer Satisfaction Score by Age
Zara 4's Customer Satisfaction score was rated 70 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zara 4.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 70% |
Zara 4 Customer Satisfaction Score by Usage
Zara 4's Customer Satisfaction score was rated the highest by customers who have used Zara 4's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Zara 4 Customer Service
3.6/5
Zara 4 has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Zara 4's Customer Service
Website
https://zara4.com
Quick Insights into Zara 4 Customer Service
Zara 4's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Zara 4 Customer Service the Highest
Ranked Zara 4 Customer Service the Lowest
Zara 4 Customer Service Score by Gender
Female customers rated Zara 4's Customer Service score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
Zara 4 Customer Service Score by Ethnicity
Zara 4's Customer Service score was rated 3.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zara 4.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Zara 4 Customer Service Score by Age
Zara 4's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zara 4.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Zara 4 Customer Service Score by Usage
Zara 4's Customer Service score was rated the highest by customers who have used Zara 4's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Zara 4 as an Employer
Consumer vs. Employees
Zara 4 scored a 18 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Zara 4 would recommend the brand to a friend. ENPS measures how likely Zara 4 employees would recommend working at Zara 4 to a friend.
Net Promoter Score
18
NPS Score
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
