-28
NPS
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Zearn
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About Zearn's Brand
Zearn is the 501(c)(3) nonprofit educational organization behind Zearn Math, the top-rated K-8 math learning platform. Rated “Strong” (Tier 1) by Evidence for ESSA, Zearn Math is used by 1 in 4 elementary-school students and more than 1 million middle-school students nationwide. Everything we do is driven by the belief that every kid is a math kid.
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Zearn NPS
Zearn's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Zearn's customers would recommend using the product based on a scale of -100 to 100.
Zearn Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Zearn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
May 2023 50 | May 2023 | 50 |
Feb 2024 33 | Feb 2024 | 33 |
May 2024 0 | May 2024 | 0 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -15 | Feb 2025 | -15 |
May 2025 -11 | May 2025 | -11 |
Jun 2025 -20 | Jun 2025 | -20 |
Sep 2025 -33 | Sep 2025 | -33 |
Dec 2025 -38 | Dec 2025 | -38 |
Feb 2026 -29 | Feb 2026 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zearn Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Zearn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zearn Product Quality
2.6/5
Zearn has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Zearn's overall Product Quality score rated by its users and customers.
Zearn Product Information
Zearn’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.about.zearn.org
- Company Size
- 11-50 Employees
Industry
Education
Zearn Pricing
Zearn ROI & Value For Money
2.9/5
Zearn has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Zearn's overall ROI score rated by its users and customers.
Zearn Customer Satisfaction (CSAT)
Zearn Customer Satisfaction (CSAT) Score
54 / 100
Zearn has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zearn Customer Service
3/5
Zearn has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Zearn's Customer Service
Address
P.O. Box 20, New York City, NY 10116
Website
http://www.about.zearn.org
Zearn's Social Links
Zearn as an Employer
2.9/5
Zearn has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Zearn scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zearn would recommend the brand to a friend. ENPS measures how likely Zearn employees would recommend working at Zearn to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
