100
NPS
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Brand Page
Zebit
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About Zebit's Brand
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Zebit NPS
Zebit's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zebit's customers would recommend using the product based on a scale of -100 to 100.
Zebit Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zebit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zebit Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zebit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zebit Product Quality
3.7/5
Zebit has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Zebit Product Information
Zebit’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.zebit.com
Zebit Pricing
Zebit ROI & Value For Money
3.5/5
Zebit has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Zebit Customer Service
5/5
Zebit has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Zebit's Customer Service
Website
http://www.zebit.com
Consumer vs. Employees
Zebit scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Zebit would recommend the brand to a friend. ENPS measures how likely Zebit employees would recommend working at Zebit to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
