100
NPS
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ZEISS Microscopy
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About ZEISS Microscopy's Brand
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
ZEISS Microscopy NPS
ZEISS Microscopy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ZEISS Microscopy's customers would recommend using the product based on a scale of -100 to 100.
ZEISS Microscopy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ZEISS Microscopy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
Sep 2025 100 | Sep 2025 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZEISS Microscopy NPS by Gender
ZEISS Microscopy's NPS was rated 100 by Male customers on Comparably.
Male
100
ZEISS Microscopy's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
ZEISS Microscopy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZEISS Microscopy Customer Reviews
Out of the 2 ZEISS Microscopy customer reviews 2 were positive and 0 were constructive. ZEISS Microscopy customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ZEISS Microscopy Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ZEISS Microscopy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZEISS Microscopy Customer Loyalty Score by Gender
ZEISS Microscopy's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
ZEISS Microscopy Product Quality
4.2/5
ZEISS Microscopy has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ZEISS Microscopy Product Information
ZEISS Microscopy’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.zeiss.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Nanotechnology
Quick Insights into ZEISS Microscopy Product Quality
ZEISS Microscopy's Product Quality score was rated highest by Male customers.
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Ranked ZEISS Microscopy Product Quality the Highest
ZEISS Microscopy Product Quality Score by Gender
ZEISS Microscopy's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
ZEISS Microscopy Pricing
ZEISS Microscopy ROI & Value For Money
4/5
ZEISS Microscopy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into ZEISS Microscopy ROI
ZEISS Microscopy's ROI score was rated highest by Male customers.
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Ranked ZEISS Microscopy ROI the Highest
ZEISS Microscopy ROI Score by Gender
ZEISS Microscopy's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
ZEISS Microscopy Customer Satisfaction (CSAT)
ZEISS Microscopy Customer Satisfaction (CSAT) Score
100 / 100
ZEISS Microscopy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZEISS Microscopy Customer Satisfaction
ZEISS Microscopy's Customer Satisfaction score was rated highest by Male customers.
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Ranked ZEISS Microscopy Customer Satisfaction the Highest
ZEISS Microscopy Customer Satisfaction Score by Gender
ZEISS Microscopy's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZEISS Microscopy.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ZEISS Microscopy Customer Service
3.9/5
ZEISS Microscopy has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ZEISS Microscopy's Customer Service
Website
https://www.zeiss.com
Quick Insights into ZEISS Microscopy Customer Service
ZEISS Microscopy's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ZEISS Microscopy's Customer Service score.
Ranked ZEISS Microscopy Customer Service the Highest
ZEISS Microscopy Customer Service Score by Gender
ZEISS Microscopy's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZEISS Microscopy.
Male
4.4/5
Female
N/A
ZEISS Microscopy as an Employer
Consumer vs. Employees
ZEISS Microscopy scored a 100 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of ZEISS Microscopy would recommend the brand to a friend. ENPS measures how likely ZEISS Microscopy employees would recommend working at ZEISS Microscopy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
