-57
NPS
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Zenith American Solutions
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About Zenith American Solutions' Brand
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
Brand at a Glance
68%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Zenith American Solutions NPS
Zenith American Solutions's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether Zenith American Solutions's customers would recommend using the product based on a scale of -100 to 100.
Zenith American Solutions Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
Zenith American Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -83 | Sep 2021 | -83 |
May 2022 -85 | May 2022 | -85 |
Jun 2022 -87 | Jun 2022 | -87 |
Jul 2022 -70 | Jul 2022 | -70 |
Oct 2022 -41 | Oct 2022 | -41 |
Nov 2022 -38 | Nov 2022 | -38 |
May 2023 -46 | May 2023 | -46 |
Jul 2023 -51 | Jul 2023 | -51 |
Sep 2023 -56 | Sep 2023 | -56 |
Nov 2023 -59 | Nov 2023 | -59 |
Jan 2024 -62 | Jan 2024 | -62 |
Mar 2024 -57 | Mar 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zenith American Solutions NPS by Gender
Zenith American Solutions's NPS was rated -100 by Male customers on Comparably.
Male
-100
Zenith American Solutions's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Zenith American Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zenith American Solutions NPS by Ethnicity
Zenith American Solutions's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Zenith American Solutions NPS by Usage
Zenith American Solutions's NPS was rated -100 points by customers who have used Zenith American Solutions's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Zenith American Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Zenith American Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zenith American Solutions Customer Loyalty Score by Gender
Zenith American Solutions's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Zenith American Solutions Customer Loyalty Score by Ethnicity
Zenith American Solutions's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zenith American Solutions.
55
out of 100
Caucasian
Zenith American Solutions Customer Loyalty Score by Usage
Zenith American Solutions's Customer Loyalty score was rated 70% by customers who have used Zenith American Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zenith American Solutions Customer Loyalty Score by Industry
Zenith American Solutions's Customer Loyalty score was rated 78% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zenith American Solutions Product Quality
1.5/5
Zenith American Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Zenith American Solutions Product Information
Zenith American Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Zenith American Solutions's product the highest.
- Website
- https://zenith-american.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into Zenith American Solutions Product Quality
Zenith American Solutions's Product Quality score was rated highest by Caucasian customers.
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Ranked Zenith American Solutions Product Quality the Highest
Zenith American Solutions Product Quality Score by Gender
Zenith American Solutions's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zenith American Solutions.
Male
1.5/5
Female
N/A
Zenith American Solutions Product Quality Score by Ethnicity
Zenith American Solutions's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zenith American Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Zenith American Solutions Product Quality Score by Usage
Zenith American Solutions's Product Quality score was rated 1.5 stars by customers who have used Zenith American Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zenith American Solutions Product Quality Score by Industry
Zenith American Solutions's Product Quality score was rated 1.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zenith American Solutions Pricing
Zenith American Solutions ROI & Value For Money
2/5
Zenith American Solutions has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Zenith American Solutions' overall ROI score rated by its users and customers.
Zenith American Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Zenith American Solutions ROI
Zenith American Solutions's ROI score was rated highest by customers who have used Zenith American Solutions's products/services for Over 10 Years.
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Ranked Zenith American Solutions ROI the Highest
Zenith American Solutions ROI Score by Gender
Zenith American Solutions's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zenith American Solutions.
Male
1.5/5
Female
N/A
Zenith American Solutions ROI Score by Ethnicity
Zenith American Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zenith American Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Zenith American Solutions ROI Score by Usage
Zenith American Solutions's ROI score was rated 1.8 stars by customers who have used Zenith American Solutions's products/services for Over 10 Years.
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Zenith American Solutions ROI Score by Industry
Zenith American Solutions's ROI score was rated 1.5 stars by Construction industry customers.
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Zenith American Solutions Customer Satisfaction (CSAT)
Zenith American Solutions Customer Satisfaction (CSAT) Score
7 / 100
Zenith American Solutions has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zenith American Solutions Customer Satisfaction
Zenith American Solutions's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Zenith American Solutions' Customer Satisfaction.
Ranked Zenith American Solutions Customer Satisfaction the Highest
Zenith American Solutions Customer Satisfaction Score by Gender
Zenith American Solutions's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zenith American Solutions.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Zenith American Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zenith American Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zenith American Solutions.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Zenith American Solutions Customer Service
1.9/5
Zenith American Solutions has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Zenith American Solutions's Customer Service
Address
302 Knights Run Ave, Tampa, FL 33602
Website
https://zenith-american.com
Zenith American Solutions's Social Links
Quick Insights into Zenith American Solutions Customer Service
Zenith American Solutions's Customer Service score was rated highest by customers who have used Zenith American Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Zenith American Solutions' Customer Service score.
Ranked Zenith American Solutions Customer Service the Highest
Zenith American Solutions Customer Service Score by Gender
Zenith American Solutions's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zenith American Solutions.
Male
1.5/5
Female
N/A
Zenith American Solutions Customer Service Score by Ethnicity
Zenith American Solutions's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zenith American Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Zenith American Solutions Customer Service Score by Usage
Zenith American Solutions's Customer Service score was rated 1.8 stars by customers who have used Zenith American Solutions's products/services for Over 10 Years.
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Zenith American Solutions Customer Service Score by Industry
Zenith American Solutions's Customer Service score was rated 1.6 stars by Construction industry customers.
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Zenith American Solutions as an Employer
4.4/5
Zenith American Solutions has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zenith American Solutions scored a -57 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Zenith American Solutions would recommend the brand to a friend. ENPS measures how likely Zenith American Solutions employees would recommend working at Zenith American Solutions to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
