0
NPS
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Brand Page
Zenreach
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About Zenreach's Brand
The Zenreach WiFi-powered marketing platform helps retailers automatically create connections that build customer loyalty, revenue and reputation.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
4/5
Customer Service
Zenreach NPS
Zenreach's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Zenreach's customers would recommend using the product based on a scale of -100 to 100.
Zenreach Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Zenreach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zenreach Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zenreach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zenreach Product Quality
3/5
Zenreach has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zenreach's overall Product Quality score rated by its users and customers.
Zenreach Product Information
Zenreach’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://zenreach.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Analytics
Zenreach Pricing
Zenreach ROI & Value For Money
3.1/5
Zenreach has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zenreach's overall ROI score rated by its users and customers.
Zenreach Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zenreach Customer Service
4/5
Zenreach has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zenreach's overall Customer Service score rated by its users and customers.
About Zenreach's Customer Service
Address
1 Letterman Dr, Bldg C, Ste 3500, San Francisco, CA 94129
Website
http://zenreach.com/
Phone Number
1(800) 807-9434
Zenreach's Social Links
Zenreach as an Employer
3.0/5
Zenreach has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Zenreach scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Zenreach would recommend the brand to a friend. ENPS measures how likely Zenreach employees would recommend working at Zenreach to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
