0
NPS
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Brand Page
zero
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About zero's Brand
Zero Inch operates a digital music download service.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
zero NPS
zero's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether zero's customers would recommend using the product based on a scale of -100 to 100.
zero Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
zero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
zero Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of zero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
zero Product Quality
2.7/5
zero has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock zero's overall Product Quality score rated by its users and customers.
zero Product Information
zero’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://zero-inch.com
- Company Size
- 1-10 Employees
Industry
Tech
Media
Sports & Entertainment
zero Pricing
zero ROI & Value For Money
2.7/5
zero has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock zero's overall ROI score rated by its users and customers.
zero Customer Satisfaction (CSAT)
zero Customer Satisfaction (CSAT) Score
50 / 100
zero has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
zero Customer Service
2.7/5
zero has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock zero's overall Customer Service score rated by its users and customers.
About zero's Customer Service
Address
Kolingasse 9/1, A-1090 Austria
Website
http://zero-inch.com
zero as an Employer
2.4/5
zero has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
zero scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of zero would recommend the brand to a friend. ENPS measures how likely zero employees would recommend working at zero to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
