-75
NPS
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Brand Page
ZeroChaos
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About ZeroChaos' Brand
An Orlando-based provider of contingent workforce compliance and management services.
Brand at a Glance
38%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
ZeroChaos NPS
ZeroChaos's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether ZeroChaos's customers would recommend using the product based on a scale of -100 to 100.
ZeroChaos Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
ZeroChaos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
May 2023 -75 | May 2023 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZeroChaos Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of ZeroChaos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZeroChaos Product Quality
2/5
ZeroChaos has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZeroChaos' overall Product Quality score rated by its users and customers.
ZeroChaos Product Information
ZeroChaos’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.zerochaos.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
ZeroChaos Pricing
ZeroChaos ROI & Value For Money
2/5
ZeroChaos has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZeroChaos' overall ROI score rated by its users and customers.
ZeroChaos Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZeroChaos Customer Service
2/5
ZeroChaos has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZeroChaos' overall Customer Service score rated by its users and customers.
About ZeroChaos's Customer Service
Address
111 West Jefferson Street Suite 100, Orlando, FL
Website
http://www.zerochaos.com/
Phone Number
407-770-6161
ZeroChaos as an Employer
2.2/5
ZeroChaos has a 2.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ZeroChaos scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ZeroChaos would recommend the brand to a friend. ENPS measures how likely ZeroChaos employees would recommend working at ZeroChaos to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
