16
NPS
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Brand Page
ZeroFox
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About ZeroFox's Brand
ZeroFox is the only complete social media protection platform built for enterprises.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
ZeroFox CMO
ZeroFox NPS
ZeroFox's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether ZeroFox's customers would recommend using the product based on a scale of -100 to 100.
ZeroFox Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
ZeroFox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2022 60 | Sep 2022 | 60 |
Jan 2023 33 | Jan 2023 | 33 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 50 | Jul 2023 | 50 |
Jun 2024 55 | Jun 2024 | 55 |
Aug 2024 40 | Aug 2024 | 40 |
Nov 2024 27 | Nov 2024 | 27 |
Oct 2025 17 | Oct 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZeroFox NPS by Gender
ZeroFox's NPS was rated 0 by Male customers on Comparably.
Male
0
ZeroFox's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
ZeroFox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZeroFox NPS by Ethnicity
ZeroFox's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
ZeroFox Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ZeroFox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZeroFox Customer Loyalty Score by Gender
ZeroFox's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ZeroFox.
Male
78%
Yes
Female
N/A
Yes
ZeroFox Customer Loyalty Score by Ethnicity
ZeroFox's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZeroFox.
78
out of 100
Caucasian
ZeroFox Product Quality
3/5
ZeroFox has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ZeroFox Product Information
ZeroFox’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.zerofox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into ZeroFox Product Quality
ZeroFox's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZeroFox's Product Quality.
Ranked ZeroFox Product Quality the Highest
ZeroFox Product Quality Score by Gender
ZeroFox's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZeroFox.
Male
2.5/5
Female
N/A
ZeroFox Product Quality Score by Ethnicity
ZeroFox's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZeroFox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ZeroFox Pricing
ZeroFox ROI & Value For Money
2.9/5
ZeroFox has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into ZeroFox ROI
ZeroFox's ROI score was rated highest by Caucasian customers.
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Ranked ZeroFox ROI the Highest
ZeroFox ROI Score by Gender
ZeroFox's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ZeroFox.
Male
2.5/5
Female
N/A
ZeroFox ROI Score by Ethnicity
ZeroFox's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZeroFox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ZeroFox Customer Satisfaction (CSAT)
ZeroFox Customer Satisfaction (CSAT) Score
37 / 100
ZeroFox has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZeroFox Customer Satisfaction
ZeroFox's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZeroFox's Customer Satisfaction.
Ranked ZeroFox Customer Satisfaction the Highest
ZeroFox Customer Satisfaction Score by Gender
ZeroFox's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZeroFox.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
ZeroFox Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZeroFox's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZeroFox.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
ZeroFox Customer Service
3.2/5
ZeroFox has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ZeroFox's Customer Service
Address
1500 Whetstone Way Suite 500, Baltimore, MD 21230
Website
http://www.zerofox.com
Phone Number
8559369369
ZeroFox's Social Links
Quick Insights into ZeroFox Customer Service
ZeroFox's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ZeroFox's Customer Service score.
Ranked ZeroFox Customer Service the Highest
ZeroFox Customer Service Score by Gender
ZeroFox's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZeroFox.
Male
2.5/5
Female
N/A
ZeroFox Customer Service Score by Ethnicity
ZeroFox's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZeroFox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
ZeroFox as an Employer
4.6/5
ZeroFox has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ZeroFox scored a 16 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ZeroFox would recommend the brand to a friend. ENPS measures how likely ZeroFox employees would recommend working at ZeroFox to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 39% | Promoters |
|---|---|
| 38% | Passive |
| 23% | Detractors |
