-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ZestFinance
Marketing or Exec? Claim Your Free Account
About ZestFinance's Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ZestFinance NPS
ZestFinance's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether ZestFinance's customers would recommend using the product based on a scale of -100 to 100.
ZestFinance Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
ZestFinance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
Jul 2025 -33 | Jul 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZestFinance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ZestFinance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZestFinance Product Quality
3.2/5
ZestFinance has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ZestFinance's overall Product Quality score rated by its users and customers.
ZestFinance Product Information
ZestFinance’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://zestfinance.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
FinTech
ZestFinance Pricing
ZestFinance ROI & Value For Money
1.5/5
ZestFinance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZestFinance's overall ROI score rated by its users and customers.
ZestFinance Customer Satisfaction (CSAT)
ZestFinance Customer Satisfaction (CSAT) Score
50 / 100
ZestFinance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZestFinance Customer Service
1.5/5
ZestFinance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZestFinance's overall Customer Service score rated by its users and customers.
About ZestFinance's Customer Service
Address
6636 Hollywood Blvd, 90028
Website
http://zestfinance.com
Phone Number
(323) 450-4245
ZestFinance's Social Links
ZestFinance as an Employer
4.3/5
ZestFinance has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ZestFinance scored a -34 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of ZestFinance would recommend the brand to a friend. ENPS measures how likely ZestFinance employees would recommend working at ZestFinance to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
