0
NPS
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Zeta Interactive
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About Zeta Interactive's Brand
Zeta Interactive offers technology and marketing services to help brands acquire, engage, and retain customers.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Zeta Interactive NPS
Zeta Interactive's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Zeta Interactive's customers would recommend using the product based on a scale of -100 to 100.
Zeta Interactive Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Zeta Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zeta Interactive Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Zeta Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zeta Interactive Product Quality
4/5
Zeta Interactive has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zeta Interactive's overall Product Quality score rated by its users and customers.
Zeta Interactive Product Information
Zeta Interactive’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Enterprise
SaaS
Zeta Interactive Pricing
Zeta Interactive ROI & Value For Money
4/5
Zeta Interactive has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zeta Interactive's overall ROI score rated by its users and customers.
Zeta Interactive Customer Service
4/5
Zeta Interactive has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zeta Interactive's overall Customer Service score rated by its users and customers.
About Zeta Interactive's Customer Service
Address
185 Madison Avenue, 5th Floor, New York City, NY
Website
http://www.zetainteractive.com
Phone Number
212-660-2500
Zeta Interactive as an Employer
2.2/5
Zeta Interactive has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Zeta Interactive scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Zeta Interactive would recommend the brand to a friend. ENPS measures how likely Zeta Interactive employees would recommend working at Zeta Interactive to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
