-3
NPS
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ZF TRW
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About ZF TRW's Brand
"TRW supplies automotive systems, modules and components to automotive original equipment manufacturers."
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
ZF TRW NPS
ZF TRW's Net Promoter Score (NPS) is a -3 with 44% Promoters, 9% Passives, and 47% Detractors. Net Promoter Score tracks whether ZF TRW's customers would recommend using the product based on a scale of -100 to 100.
ZF TRW Overall NPS
| 44% | Promoters |
|---|---|
| 9% | Passives |
| 47% | Detractors |
ZF TRW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -11 | Sep 2022 | -11 |
Oct 2022 -15 | Oct 2022 | -15 |
Jan 2023 -10 | Jan 2023 | -10 |
Mar 2023 -8 | Mar 2023 | -8 |
Jul 2023 -4 | Jul 2023 | -4 |
Oct 2023 -7 | Oct 2023 | -7 |
Dec 2023 -6 | Dec 2023 | -6 |
Mar 2024 -5 | Mar 2024 | -5 |
May 2024 -5 | May 2024 | -5 |
Aug 2024 -4 | Aug 2024 | -4 |
Jan 2025 -6 | Jan 2025 | -6 |
Mar 2025 -2 | Mar 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZF TRW NPS by Gender
Male customers rated ZF TRW's NPS 68 points higher than Female customers.
Male
34
ZF TRW's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-34
ZF TRW's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
ZF TRW NPS by Ethnicity
ZF TRW's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
ZF TRW NPS by Age
ZF TRW's NPS was rated -100 points by customers ages 18-25 on Comparably.
ZF TRW NPS by Usage
ZF TRW's NPS was rated the highest by customers who have used ZF TRW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Over 10 Years 50 | Over 10 Years | 50 |
ZF TRW Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of ZF TRW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZF TRW Customer Loyalty Score by Gender
ZF TRW's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ZF TRW.
Male
70%
Yes
Female
70%
Yes
ZF TRW Customer Loyalty Score by Ethnicity
ZF TRW's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZF TRW.
70
out of 100
Caucasian
ZF TRW Customer Loyalty Score by Age
ZF TRW's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ZF TRW.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
ZF TRW Customer Loyalty Score by Usage
ZF TRW's Customer Loyalty score was rated the highest by customers who have used ZF TRW's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZF TRW Customer Loyalty Score by Industry
ZF TRW's Customer Loyalty score was rated 55% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ZF TRW Product Quality
3.9/5
ZF TRW has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ZF TRW Product Information
ZF TRW’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated ZF TRW's product the highest.
- Website
- www.trw.com
- Company Size
- 10,000+ Employees
Industry
Tech
Transportation
Quick Insights into ZF TRW Product Quality
ZF TRW's Product Quality score was rated highest by customers who have used ZF TRW's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked ZF TRW Product Quality the Highest
Ranked ZF TRW Product Quality the Lowest
ZF TRW Product Quality Score by Gender
Male customers rated ZF TRW's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZF TRW.
Male
3.6/5
Female
3.3/5
ZF TRW Product Quality Score by Ethnicity
ZF TRW's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZF TRW.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ZF TRW Product Quality Score by Age
ZF TRW's Product Quality score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ZF TRW.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
ZF TRW Product Quality Score by Usage
ZF TRW's Product Quality score was rated the highest by customers who have used ZF TRW's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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ZF TRW Product Quality Score by Industry
ZF TRW's Product Quality score was rated 4.1 stars by Automotive and Transportation industry customers.
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ZF TRW Pricing
ZF TRW ROI & Value For Money
3.5/5
ZF TRW has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ZF TRW's overall ROI score rated by its users and customers.
ZF TRW Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into ZF TRW ROI
ZF TRW's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Female customers.
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Ranked ZF TRW ROI the Highest
Ranked ZF TRW ROI the Lowest
ZF TRW ROI Score by Gender
Male customers rated ZF TRW's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ZF TRW.
Male
3.5/5
Female
2.5/5
ZF TRW ROI Score by Ethnicity
ZF TRW's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZF TRW.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ZF TRW ROI Score by Age
ZF TRW's ROI score was rated 1.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ZF TRW.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
ZF TRW ROI Score by Usage
ZF TRW's ROI score was rated the highest by customers who have used ZF TRW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ZF TRW ROI Score by Industry
ZF TRW's ROI score was rated 4.1 stars by Automotive and Transportation industry customers.
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ZF TRW Customer Satisfaction (CSAT)
ZF TRW Customer Satisfaction (CSAT) Score
73 / 100
ZF TRW has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZF TRW Customer Satisfaction
ZF TRW's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ZF TRW's Customer Satisfaction.
Ranked ZF TRW Customer Satisfaction the Highest
ZF TRW Customer Satisfaction Score by Gender
ZF TRW's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZF TRW.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
ZF TRW Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZF TRW's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZF TRW.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
ZF TRW Customer Satisfaction Score by Usage
ZF TRW's Customer Satisfaction score was rated 66 points by customers who have used ZF TRW's products/services for Over 10 Years.
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ZF TRW Customer Service
3.4/5
ZF TRW has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ZF TRW's Customer Service
Address
Livonia, MI
Website
www.trw.com
Quick Insights into ZF TRW Customer Service
ZF TRW's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers who have used ZF TRW's products/services for 1 to 2 Years.
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Ranked ZF TRW Customer Service the Highest
Ranked ZF TRW Customer Service the Lowest
ZF TRW Customer Service Score by Gender
Male customers rated ZF TRW's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZF TRW.
Male
3.7/5
Female
2.6/5
ZF TRW Customer Service Score by Ethnicity
ZF TRW's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZF TRW.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
ZF TRW Customer Service Score by Age
ZF TRW's Customer Service score was rated 2.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ZF TRW.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
ZF TRW Customer Service Score by Usage
ZF TRW's Customer Service score was rated the highest by customers who have used ZF TRW's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ZF TRW Customer Service Score by Industry
ZF TRW's Customer Service score was rated 3.9 stars by Automotive and Transportation industry customers.
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ZF TRW as an Employer
Consumer vs. Employees
ZF TRW scored a -3 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of ZF TRW would recommend the brand to a friend. ENPS measures how likely ZF TRW employees would recommend working at ZF TRW to a friend.
Net Promoter Score
-3
NPS Score
| 44% | Promoters |
|---|---|
| 9% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 36% | Promoters |
|---|---|
| 35% | Passive |
| 29% | Detractors |
