100
NPS
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Zibby
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About Zibby's Brand
Zibby, a Cognical company, is the nonprime payment option for online shoppers. Zibby helps retailers capture price sensitive customers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Zibby NPS
Zibby's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zibby's customers would recommend using the product based on a scale of -100 to 100.
Zibby Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zibby NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zibby Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zibby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zibby Product Quality
5/5
Zibby has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zibby's overall Product Quality score rated by its users and customers.
Zibby Product Information
Zibby’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.zibby.com
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Zibby Pricing
Zibby ROI & Value For Money
5/5
Zibby has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zibby's overall ROI score rated by its users and customers.
Zibby Customer Service
5/5
Zibby has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zibby's overall Customer Service score rated by its users and customers.
About Zibby's Customer Service
Address
500 7th Ave 12th floor, New York City, NY 10018
Website
http://www.zibby.com
Phone Number
(833) 449-4229
Zibby's Social Links
Consumer vs. Employees
Zibby scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Zibby would recommend the brand to a friend. ENPS measures how likely Zibby employees would recommend working at Zibby to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
