-100
NPS
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Ziegler
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About Ziegler's Brand
Ziegler is a full-service, specialty investment firm and broker-dealer. We provide investment banking, sales & trading.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Ziegler CMO
Christine McCarty
Christine McCarty serves as the Chief Marketing Officer of Ziegler. Christine started at Ziegler in Sep of 2007. Christine currently resides in the Greater Chicago Area.
Ziegler NPS
Ziegler's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ziegler's customers would recommend using the product based on a scale of -100 to 100.
Ziegler Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ziegler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ziegler Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Ziegler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ziegler Product Quality
3/5
Ziegler has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ziegler's overall Product Quality score rated by its users and customers.
Ziegler Product Information
Ziegler’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ziegler.com/
- Company Size
- 201-500 Employees
Industry
Business Services
FinTech
Media
Ziegler Pricing
Ziegler ROI & Value For Money
2.6/5
Ziegler has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Ziegler Customer Satisfaction (CSAT)
Ziegler Customer Satisfaction (CSAT) Score
100 / 100
Ziegler has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ziegler Customer Service
3/5
Ziegler has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ziegler's Customer Service
Address
Suite 2000, Chicago, IL
Website
http://www.ziegler.com/
Phone Number
(800) 366-8899
Ziegler as an Employer
4.3/5
Ziegler has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ziegler scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ziegler would recommend the brand to a friend. ENPS measures how likely Ziegler employees would recommend working at Ziegler to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
