-100
NPS
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Zimmerman Advertising
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About Zimmerman Advertising's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Zimmerman Advertising CMO
Zimmerman Advertising NPS
Zimmerman Advertising's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Zimmerman Advertising's customers would recommend using the product based on a scale of -100 to 100.
Zimmerman Advertising Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Zimmerman Advertising NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zimmerman Advertising Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Zimmerman Advertising users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zimmerman Advertising Product Quality
1.5/5
Zimmerman Advertising has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman Advertising's overall Product Quality score rated by its users and customers.
Zimmerman Advertising Product Information
Zimmerman Advertising’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.zadv.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Media
Social
Sports & Entertainment
Zimmerman Advertising Pricing
Zimmerman Advertising ROI & Value For Money
1.5/5
Zimmerman Advertising has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman Advertising's overall ROI score rated by its users and customers.
Zimmerman Advertising Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zimmerman Advertising Customer Service
1.5/5
Zimmerman Advertising has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman Advertising's overall Customer Service score rated by its users and customers.
About Zimmerman Advertising's Customer Service
Address
6600 N. Andrews Avenue, Fort Lauderdale, FL
Website
https://www.zadv.com
Phone Number
954-644-4000
Zimmerman Advertising as an Employer
2.5/5
Zimmerman Advertising has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Zimmerman Advertising
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Zimmerman Advertising scored a -100 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Zimmerman Advertising would recommend the brand to a friend. ENPS measures how likely Zimmerman Advertising employees would recommend working at Zimmerman Advertising to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
