100
NPS
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ZIMPERIUM
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About ZIMPERIUM's Brand
ZIMPERIUM is a mobile security startup that offers protection for mobile devices against the next generation of advanced mobile attacks.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
ZIMPERIUM NPS
ZIMPERIUM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ZIMPERIUM's customers would recommend using the product based on a scale of -100 to 100.
ZIMPERIUM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ZIMPERIUM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZIMPERIUM Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ZIMPERIUM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZIMPERIUM Product Quality
3.6/5
ZIMPERIUM has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ZIMPERIUM's overall Product Quality score rated by its users and customers.
ZIMPERIUM Product Information
ZIMPERIUM’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.zimperium.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Enterprise
Government & Legal
Mobile App
SaaS
ZIMPERIUM Pricing
ZIMPERIUM ROI & Value For Money
4/5
ZIMPERIUM has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ZIMPERIUM Customer Satisfaction (CSAT)
ZIMPERIUM Customer Satisfaction (CSAT) Score
50 / 100
ZIMPERIUM has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZIMPERIUM Customer Service
4.2/5
ZIMPERIUM has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ZIMPERIUM's Customer Service
Address
101 Mission street, San Francisco, CA
Website
https://www.zimperium.com
Phone Number
(844) 601-6760
ZIMPERIUM as an Employer
4.2/5
ZIMPERIUM has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ZIMPERIUM scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ZIMPERIUM would recommend the brand to a friend. ENPS measures how likely ZIMPERIUM employees would recommend working at ZIMPERIUM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
