57
NPS
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Zimplats
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About Zimplats' Brand
Developer and producer of platinum metals.
Brand at a Glance
90%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
Zimplats NPS
Zimplats's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Zimplats's customers would recommend using the product based on a scale of -100 to 100.
Zimplats Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Zimplats NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 50 | Oct 2023 | 50 |
Dec 2023 33 | Dec 2023 | 33 |
Feb 2024 36 | Feb 2024 | 36 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 36 | May 2024 | 36 |
Jul 2024 40 | Jul 2024 | 40 |
Sep 2024 43 | Sep 2024 | 43 |
Oct 2024 46 | Oct 2024 | 46 |
Jan 2025 49 | Jan 2025 | 49 |
Feb 2025 52 | Feb 2025 | 52 |
Jul 2025 55 | Jul 2025 | 55 |
Nov 2025 57 | Nov 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zimplats NPS by Gender
Zimplats's NPS was rated 49 by Male customers on Comparably.
Male
49
Zimplats's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
Zimplats's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zimplats NPS by Ethnicity
Zimplats's NPS was rated 75 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 75 | Other | 75 |
Zimplats NPS by Age
Zimplats's NPS was rated 25 points by customers ages 18-25 on Comparably.
Zimplats NPS by Usage
Zimplats's NPS was rated 50 points by customers who have used Zimplats's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Zimplats Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Zimplats users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zimplats Customer Loyalty Score by Gender
Zimplats's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zimplats.
Male
100%
Yes
Female
N/A
Yes
Zimplats Customer Loyalty Score by Ethnicity
Zimplats's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zimplats.
100
out of 100
Other
Zimplats Customer Loyalty Score by Age
Zimplats's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zimplats.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Zimplats Customer Loyalty Score by Usage
Zimplats's Customer Loyalty score was rated 100% by customers who have used Zimplats's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zimplats Product Quality
4.3/5
Zimplats has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Zimplats Product Information
Zimplats’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.zimplats.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Zimplats Product Quality
Zimplats's Product Quality score was rated highest by customers ages 18-25.
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Ranked Zimplats Product Quality the Highest
Zimplats Product Quality Score by Gender
Zimplats's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Zimplats Product Quality Score by Ethnicity
Zimplats's Product Quality score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zimplats.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Zimplats Product Quality Score by Age
Zimplats's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zimplats.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Zimplats Product Quality Score by Usage
Zimplats's Product Quality score was rated 4.5 stars by customers who have used Zimplats's products/services for Less than 1 Year.
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Zimplats Pricing
Zimplats ROI & Value For Money
4.1/5
Zimplats has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Zimplats ROI
Zimplats's ROI score was rated highest by Other customers.
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Ranked Zimplats ROI the Highest
Zimplats ROI Score by Gender
Zimplats's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Zimplats ROI Score by Ethnicity
Zimplats's ROI score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zimplats.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Zimplats ROI Score by Age
Zimplats's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zimplats.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Zimplats ROI Score by Usage
Zimplats's ROI score was rated 3.9 stars by customers who have used Zimplats's products/services for Less than 1 Year.
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Zimplats Customer Satisfaction (CSAT)
Zimplats Customer Satisfaction (CSAT) Score
95 / 100
Zimplats has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zimplats Customer Satisfaction
Zimplats's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Zimplats Customer Satisfaction the Highest
Zimplats Customer Satisfaction Score by Gender
Zimplats's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zimplats.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Zimplats Customer Satisfaction Score by Ethnicity
CSAT according to Other
Zimplats' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zimplats.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Zimplats Customer Satisfaction Score by Age
Zimplats's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zimplats.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Zimplats Customer Satisfaction Score by Usage
Zimplats's Customer Satisfaction score was rated 100 points by customers who have used Zimplats's products/services for Less than 1 Year.
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Zimplats Customer Service
3.8/5
Zimplats has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Zimplats's Customer Service
Address
1st and 2nd Floors, Elizabeth House, Saint Peter Port, GY1 2JQ Bahamas
Website
www.zimplats.com
Phone Number
7
Quick Insights into Zimplats Customer Service
Zimplats's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Zimplats' Customer Service score.
Ranked Zimplats Customer Service the Highest
Zimplats Customer Service Score by Gender
Zimplats's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Zimplats Customer Service Score by Ethnicity
Zimplats's Customer Service score was rated 3.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zimplats.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.7 | Other | 3.7 |
Zimplats Customer Service Score by Age
Zimplats's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zimplats.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Zimplats Customer Service Score by Usage
Zimplats's Customer Service score was rated 3 stars by customers who have used Zimplats's products/services for Less than 1 Year.
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Zimplats as an Employer
Consumer vs. Employees
Zimplats scored a 57 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Zimplats would recommend the brand to a friend. ENPS measures how likely Zimplats employees would recommend working at Zimplats to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
