76
NPS
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Brand Page
Zingle
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About Zingle's Brand
Zingle is a messaging platform, enabling on-demand mobile customer communication.
Brand at a Glance
4.4/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Zingle NPS
Zingle's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether Zingle's customers would recommend using the product based on a scale of -100 to 100.
Zingle Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
Zingle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zingle NPS by Usage
Zingle's NPS was rated 45 points by customers who have used Zingle's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
Zingle Product Quality
4.4/5
Zingle has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Zingle Product Information
Zingle serves markets in the United States. Zingle supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Zingle’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.zingle.me
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Productivity
SaaS
Languages Supported
English
Product Type
Customer Experience Software
Customer Service Software
SMS Marketing Software
Zingle Pricing
Zingle ROI & Value For Money
4.6/5
Zingle has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Zingle Pricing Plans
Zingle has a pricing structure that accommodates small, medium, and large businesses. Starting from $179/month, Zingle uses a subscription model.
Who Uses Zingle?
Small Businesses
Medium Businesses
Large Enterprises
Zingle Customer Service
5/5
Zingle has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Zingle's Customer Service
Address
San Diego, CA
Website
http://www.zingle.me
Phone Number
(877) 946-4536
Consumer vs. Employees
Zingle scored a 76 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Zingle would recommend the brand to a friend. ENPS measures how likely Zingle employees would recommend working at Zingle to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
