-42
NPS
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Zinio
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About Zinio's Brand
Zinio is an online digital publishing platform that delivers journals and magazines to digital readers.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Zinio NPS
Zinio's Net Promoter Score (NPS) is a -42 with 23% Promoters, 12% Passives, and 65% Detractors. Net Promoter Score tracks whether Zinio's customers would recommend using the product based on a scale of -100 to 100.
Zinio Overall NPS
| 23% | Promoters |
|---|---|
| 12% | Passives |
| 65% | Detractors |
Zinio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -52 | Apr 2023 | -52 |
May 2023 -51 | May 2023 | -51 |
Jun 2023 -51 | Jun 2023 | -51 |
Jul 2023 -54 | Jul 2023 | -54 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -54 | Sep 2023 | -54 |
Nov 2023 -56 | Nov 2023 | -56 |
Dec 2023 -52 | Dec 2023 | -52 |
Feb 2024 -45 | Feb 2024 | -45 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -40 | Apr 2024 | -40 |
Aug 2024 -42 | Aug 2024 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zinio NPS by Gender
Zinio's NPS was rated -39 by Male customers on Comparably.
Male
-39
Zinio's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
N/A
Zinio's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zinio NPS by Ethnicity
Zinio's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Zinio NPS by Age
Zinio's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Zinio NPS by Usage
Zinio's NPS was rated the highest by customers who have used Zinio's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
2 to 5 Years -87 | 2 to 5 Years | -87 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Zinio Customer Reviews
Out of the 5 Zinio customer reviews 3 were positive and 2 were constructive. Zinio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Zinio Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Zinio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zinio Customer Loyalty Score by Gender
Zinio's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Zinio.
Male
55%
Yes
Female
N/A
Yes
Zinio Customer Loyalty Score by Ethnicity
Zinio's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zinio.
60
out of 100
Caucasian
Zinio Customer Loyalty Score by Age
Zinio's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zinio.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 46% | 56-60 | 46% |
66+ 72% | 66+ | 72% |
Zinio Customer Loyalty Score by Usage
Zinio's Customer Loyalty score was rated the highest by customers who have used Zinio's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zinio Customer Loyalty Score by Industry
Zinio's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zinio Product Quality
2.8/5
Zinio has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Zinio Product Information
Zinio’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Zinio's product the highest. Reviewers from the Tech industry rated Zinio the lowest at 2.2.
- Website
- http://corp.zinio.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Quick Insights into Zinio Product Quality
Zinio's Product Quality score was rated highest by customers who have used Zinio's products/services for 5 to 10 Years, and rated lowest by customers who have used Zinio's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Zinio's Product Quality.
Ranked Zinio Product Quality the Highest
Ranked Zinio Product Quality the Lowest
Zinio Product Quality Score by Gender
Zinio's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zinio.
Male
2.7/5
Female
N/A
Zinio Product Quality Score by Ethnicity
Zinio's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zinio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Zinio Product Quality Score by Age
Zinio's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zinio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
66+ 2.9 | 66+ | 2.9 |
Zinio Product Quality Score by Usage
Zinio's Product Quality score was rated the highest by customers who have used Zinio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zinio Product Quality Score by Industry
Zinio's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zinio Pricing
Zinio ROI & Value For Money
2.5/5
Zinio has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zinio's overall ROI score rated by its users and customers.
Zinio Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Zinio.
Quick Insights into Zinio ROI
Zinio's ROI score was rated highest by customers who have used Zinio's products/services for 5 to 10 Years, and rated lowest by customers who have used Zinio's products/services for 2 to 5 Years.
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Ranked Zinio ROI the Highest
Ranked Zinio ROI the Lowest
Zinio ROI Score by Gender
Zinio's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zinio.
Male
2.6/5
Female
N/A
Zinio ROI Score by Ethnicity
Zinio's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zinio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Zinio ROI Score by Age
Zinio's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zinio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.8 | 56-60 | 2.8 |
66+ 2.9 | 66+ | 2.9 |
Zinio ROI Score by Usage
Zinio's ROI score was rated the highest by customers who have used Zinio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zinio ROI Score by Industry
Zinio's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zinio Customer Satisfaction (CSAT)
Zinio Customer Satisfaction (CSAT) Score
37 / 100
Zinio has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
21%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zinio Customer Satisfaction
Zinio's Customer Satisfaction score was rated highest by customers who have used Zinio's products/services for 5 to 10 Years, and rated lowest by customers who have used Zinio's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Zinio's Customer Satisfaction.
Ranked Zinio Customer Satisfaction the Highest
Ranked Zinio Customer Satisfaction the Lowest
Zinio Customer Satisfaction Score by Gender
Zinio's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zinio.
33 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 33% | |
Very Dissatisfied | 21% |
Zinio Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zinio's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zinio.
30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
30%
Zinio Customer Satisfaction Score by Age
Zinio's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zinio.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 60% | |||||||||||||||
| 66+ | 46% |
Zinio Customer Satisfaction Score by Usage
Zinio's Customer Satisfaction score was rated the highest by customers who have used Zinio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zinio Customer Satisfaction Score by Industry
Zinio's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zinio Customer Satisfaction Score by Industry",
"text": "Zinio's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Zinio's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Zinio's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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}
]
}Zinio Customer Service
2.4/5
Zinio has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zinio's overall Customer Service score rated by its users and customers.
About Zinio's Customer Service
Address
York, NY
Website
http://corp.zinio.com/
Quick Insights into Zinio Customer Service
Zinio's Customer Service score was rated highest by customers who have used Zinio's products/services for 5 to 10 Years, and rated lowest by customers who have used Zinio's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Zinio's Customer Service score.
Ranked Zinio Customer Service the Highest
Ranked Zinio Customer Service the Lowest
Zinio Customer Service Score by Gender
Zinio's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zinio.
Male
2.5/5
Female
N/A
Zinio Customer Service Score by Ethnicity
Zinio's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zinio.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Zinio Customer Service Score by Age
Zinio's Customer Service score was rated 2.8 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zinio.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.8 | 56-60 | 2.8 |
66+ 2.8 | 66+ | 2.8 |
Zinio Customer Service Score by Usage
Zinio's Customer Service score was rated the highest by customers who have used Zinio's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Zinio Customer Service Score by Industry
Zinio's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Zinio as an Employer
2.8/5
Zinio has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Zinio scored a -42 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Zinio would recommend the brand to a friend. ENPS measures how likely Zinio employees would recommend working at Zinio to a friend.
Net Promoter Score
-42
NPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
