-98
NPS
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Zippy Shell
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About Zippy Shell's Brand
Storage and moving that makes life simple.
Brand at a Glance
33%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Zippy Shell NPS
Zippy Shell's Net Promoter Score (NPS) is a -98 with 1% Promoters, 0% Passives, and 99% Detractors. Net Promoter Score tracks whether Zippy Shell's customers would recommend using the product based on a scale of -100 to 100.
Zippy Shell Overall NPS
| 1% | Promoters |
|---|---|
| 0% | Passives |
| 99% | Detractors |
Zippy Shell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Jan 2025 -97 | Jan 2025 | -97 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zippy Shell NPS by Gender
Male customers rated Zippy Shell's NPS 10 points higher than Female customers.
Male
-90
Zippy Shell's NPS was rated -90 by Male customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Female
-100
Zippy Shell's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Zippy Shell NPS by Ethnicity
Zippy Shell's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Zippy Shell NPS by Age
Zippy Shell's NPS was rated -100 points by customers ages 31-35 and customers ages 66+ on Comparably.
Zippy Shell NPS by Usage
Zippy Shell's NPS was rated -96 points by customers who have used Zippy Shell's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
Zippy Shell Customer Reviews
Out of the 6 Zippy Shell customer reviews 0 were positive and 6 were constructive. Zippy Shell customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Zippy Shell Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of Zippy Shell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zippy Shell Customer Loyalty Score by Gender
Female customers rated Zippy Shell's Customer Loyalty score 8% higher than Male customers.
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Male
27%
Yes
Female
35%
Yes
Zippy Shell Customer Loyalty Score by Ethnicity
Zippy Shell's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zippy Shell.
27
out of 100
Caucasian
28
out of 100
African American/Black
36
out of 100
Other
Zippy Shell Customer Loyalty Score by Age
Zippy Shell's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zippy Shell.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
36-40 36% | 36-40 | 36% |
46-50 49% | 46-50 | 49% |
51-55 30% | 51-55 | 30% |
56-60 23% | 56-60 | 23% |
61-65 10% | 61-65 | 10% |
66+ 49% | 66+ | 49% |
Zippy Shell Customer Loyalty Score by Usage
Zippy Shell's Customer Loyalty score was rated 32% by customers who have used Zippy Shell's products/services for Less than 1 Year.
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Zippy Shell Customer Loyalty Score by Industry
Zippy Shell's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zippy Shell Product Quality
1.5/5
Zippy Shell has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Zippy Shell Product Information
Zippy Shell’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zippy Shell's product the highest.
- Website
- http://zippyshell.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Real Estate
Small Business Services
Quick Insights into Zippy Shell Product Quality
Zippy Shell's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Zippy Shell Product Quality the Highest
Ranked Zippy Shell Product Quality the Lowest
Zippy Shell Product Quality Score by Gender
Zippy Shell's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zippy Shell.
Male
1.5/5
Female
1.5/5
Zippy Shell Product Quality Score by Ethnicity
Zippy Shell's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zippy Shell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Zippy Shell Product Quality Score by Age
Zippy Shell's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zippy Shell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Zippy Shell Product Quality Score by Usage
Zippy Shell's Product Quality score was rated 1.5 stars by customers who have used Zippy Shell's products/services for Less than 1 Year.
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Zippy Shell Product Quality Score by Industry
Zippy Shell's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Zippy Shell Pricing
Zippy Shell ROI & Value For Money
1.5/5
Zippy Shell has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Zippy Shell Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Zippy Shell ROI
Zippy Shell's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Zippy Shell ROI the Highest
Ranked Zippy Shell ROI the Lowest
Zippy Shell ROI Score by Gender
Zippy Shell's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zippy Shell.
Male
1.5/5
Female
1.5/5
Zippy Shell ROI Score by Ethnicity
Zippy Shell's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zippy Shell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Zippy Shell ROI Score by Age
Zippy Shell's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zippy Shell.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Zippy Shell ROI Score by Usage
Zippy Shell's ROI score was rated 1.5 stars by customers who have used Zippy Shell's products/services for Less than 1 Year.
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Zippy Shell ROI Score by Industry
Zippy Shell's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zippy Shell Customer Satisfaction (CSAT)
Zippy Shell Customer Satisfaction (CSAT) Score
2 / 100
Zippy Shell has an overall Customer Satisfaction score of 2 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zippy Shell Customer Satisfaction
Zippy Shell's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Zippy Shell Customer Satisfaction the Highest
Ranked Zippy Shell Customer Satisfaction the Lowest
Zippy Shell Customer Satisfaction Score by Gender
Male customers rated Zippy Shell's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zippy Shell.
6 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 88% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 95% |
Zippy Shell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zippy Shell's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
92%
CSAT according to Other
Zippy Shell's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zippy Shell.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Zippy Shell Customer Satisfaction Score by Age
Zippy Shell's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zippy Shell.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% |
Zippy Shell Customer Satisfaction Score by Usage
Zippy Shell's Customer Satisfaction score was rated 3 points by customers who have used Zippy Shell's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Zippy Shell Customer Satisfaction Score by Industry
Zippy Shell's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Zippy Shell Customer Service
1.5/5
Zippy Shell has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zippy Shell's overall Customer Service score rated by its users and customers.
About Zippy Shell's Customer Service
Address
3050 K Street NW Suite 170, Washington, DC 20007
Website
http://zippyshell.com
Phone Number
888-947-7974
Quick Insights into Zippy Shell Customer Service
Zippy Shell's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Zippy Shell's Customer Service score.
Ranked Zippy Shell Customer Service the Highest
Ranked Zippy Shell Customer Service the Lowest
Zippy Shell Customer Service Score by Gender
Zippy Shell's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zippy Shell.
Male
1.5/5
Female
1.5/5
Zippy Shell Customer Service Score by Ethnicity
Zippy Shell's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zippy Shell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Zippy Shell Customer Service Score by Age
Zippy Shell's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zippy Shell.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Zippy Shell Customer Service Score by Usage
Zippy Shell's Customer Service score was rated 1.5 stars by customers who have used Zippy Shell's products/services for Less than 1 Year.
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Zippy Shell Customer Service Score by Industry
Zippy Shell's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Zippy Shell as an Employer
3.0/5
Zippy Shell has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Zippy Shell scored a -98 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Zippy Shell would recommend the brand to a friend. ENPS measures how likely Zippy Shell employees would recommend working at Zippy Shell to a friend.
Net Promoter Score
-98
NPS Score
| 1% | Promoters |
|---|---|
| 0% | Passive |
| 99% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
