61
NPS
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ZO Skin Health
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About ZO Skin Health's Brand
ZO Skin Health, Inc. develops and delivers innovative skincare solutions that optimize skin health around the globe.
Brand at a Glance
91%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
ZO Skin Health NPS
ZO Skin Health's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether ZO Skin Health's customers would recommend using the product based on a scale of -100 to 100.
ZO Skin Health Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
ZO Skin Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Jul 2023 60 | Jul 2023 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Nov 2023 57 | Nov 2023 | 57 |
Oct 2024 63 | Oct 2024 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZO Skin Health Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of ZO Skin Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZO Skin Health Product Quality
3.7/5
ZO Skin Health has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ZO Skin Health's overall Product Quality score rated by its users and customers.
ZO Skin Health Product Information
ZO Skin Health’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://zoskinhealth.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
ZO Skin Health Pricing
ZO Skin Health ROI & Value For Money
4/5
ZO Skin Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ZO Skin Health Customer Satisfaction (CSAT)
ZO Skin Health Customer Satisfaction (CSAT) Score
88 / 100
ZO Skin Health has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZO Skin Health Customer Service
3.9/5
ZO Skin Health has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ZO Skin Health's overall Customer Service score rated by its users and customers.
About ZO Skin Health's Customer Service
Address
5 Technology Drive, Irvine, CA
Website
http://zoskinhealth.com
Phone Number
(888) 893-1375
ZO Skin Health as an Employer
3.9/5
ZO Skin Health has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ZO Skin Health scored a 61 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ZO Skin Health would recommend the brand to a friend. ENPS measures how likely ZO Skin Health employees would recommend working at ZO Skin Health to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
